Tech Support: Educational Project

Remote

Applications have closed
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ModSquad

Posted 1 month ago

We're looking for Mods!
This project provides technical support to many educators, students, and lifelong learners across the globe via phone, chat, and email. We are a 24/7 and 365 days a year project.

The Ideal Mod has....

  • Zendesk experience (not a must but a plus).
  • Experience with a ticketing system, inbound calls and chat support.
  • The ability to multitask in multiple browsers and browser tabs, while handling customer communications.
  • Tech-savvy experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications.
  • Experience in providing Tier 1 level tech support.
  • The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.
  • Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base.
  • A professional demeanor.
  • A strong ability to show empathy and be apologetic when necessary.
Availability needs: Project is 24/7, 365
To Apply: Click the "Apply For This Job" link on this page.
All interested parties will receive a response.
Job tags: Android Chat support iOS Mobile
Job region(s): Worldwide/Anywhere