Tech Support: Educational Project

We're looking for Mods!
This project provides technical support to many educators, students, and lifelong learners across the globe via phone, chat, and email. We are a 24/7 and 365 days a year project.

The Ideal Mod has....

• Zendesk experience (not a must but a plus).
• Experience with a ticketing system, inbound calls and chat support.
• The ability to multitask in multiple browsers and browser tabs, while handling customer communications.
• Tech-savvy experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications.
• Experience in providing Tier 1 level tech support.
• The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.
• Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base.
• A professional demeanor.
• A strong ability to show empathy and be apologetic when necessary.

Availability needs: Project is 24/7, 365
To Apply: Click the "Apply For This Job" link on this page.
All interested parties will receive a response.