Client Delivery Manager

Our aim is to transform banking - we believe in making banking 10x better for customers, banks and society. At the heart of our platform is the 10x SuperCore™. With its transformational end-to-end architecture, everything has been designed from first principles to bring forward a new way of banking. We enable our client banks to engage their customers with more timely, relevant and personalised experiences when it comes to managing money.

About the role

The Client Delivery Manager role will work closely with multiple 10x teams, particularly across Product & Engineering and with our external clients, to focus on both client relationships and plan execution to deliver value against defined business objectives. The role will involve working with relevant agile tools and techniques to support the Client teams in removing obstacles and blockers in the delivery of Client commitments. The role will also involve supporting Client teams to track progress and proactively assist in managing risks and issues. In addition, this role is key in helping Client teams track the delivery of new capabilities in support of Client programmes.

About you

You are collaborative and self-motivated with extensive experience as a Client Delivery Manager working in an agile environment. You have a working knowledge of a variety of agile tools and techniques and have a proven ability to support Client teams being successful in delivering value against the agreed roadmap. You are a confident communicator and stakeholder manager who can maintain a quality output whilst working in a fast-paced environment. You are also a naturally inquisitive problem solver with a high attention to detail.

Key responsibilities of the role...

• Maintaining and tracking progress of Client roadmaps, helping Client teams monitor the delivery of capabilities
• Helping the Client teams define and maintain the Client Framework Process to operate as part of Pre-Sales, PoC, Mobilisation and Delivery Phases
• Driving the delivery of key capabilities within 10x to support Client deliverables by creating and managing plans
• Shaping the Client Engagement blueprint in Confluence
• Providing information and support to enable Client teams to identify and manage risk, issues and dependencies across the Client roadmap
• Working closely with Product Operations Analysts to manage changes to the Client roadmap ensuring they are actioned in a timely manner and governed and communicated through established channels
• Working with Client teams to track and manage defects as part of the delivery phase
• Support Client teams in shaping and defining the standards and best practice for Client Engagement and Delivery

Requirements

Ideally you will have…

• Excellent verbal and written communication skills and the ability to engage and communicate with both technical and non-technical stakeholders
• Managed and influenced a diverse range of stakeholders, both internally and within client teams
• Facilitated meetings and forums which drive outcomes and value to the business and clients
• A keen interest in analytics and raw data and the ability to produce MI which provides valuable insight to inform decision making
• Defined and documented processes using common tools and standard methodologies
• Worked within an outcome-focused agile technology environment and applied Agile principles in practice
• Experience of developing and maintaining plans
• Advanced skills in using the Microsoft Office suite, particularly Excel and PowerPoint
• Created and managed document libraries in SharePoint / OneDrive

Benefits

• 25 days holiday and an extra day off on your birthday, plus Bank/Public Holidays
• 4 wellbeing / recharge days (one per quarter)
• Enhanced parental policies (leave and pay)
• Sabbatical Policy
• Pension Scheme
• Private Health Insurance, with the option to add your family
• Options Pool
• Bonus Scheme
• Enhanced Company Sick Pay
• Life Assurance
• Income Protection
• Subscription to Headspace wellbeing app
• Flexible benefits to suit your lifestyle via salary sacrifice
• Access to Discounts & Cashback offers

More About 10x

Our home is in London but our 10x teams work around the UK and Australia provide our clients with deep and relevant experience amassed from multi-billion-dollar businesses, challenger brands, disruptors and start-ups.

At 10x you work alongside innovators and leaders in banking and financial services, big-technology and consumer-focused industries – proven practitioners who understand how to meet the evolving needs of businesses and consumers. Our engineers, product specialists and developers are leaders too, drawing on experience from within and outside financial services to deliver transformational new digital solutions.

We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values amid this are fundamental to our 10x approach: Transformation, Integrity and Impact.

Learn more at www.10xbanking.com

Equal Opportunities for All

Equality, Diversity and Inclusion are priorities for us here at 10x – we welcome and promote diversity amongst our people and if we are to solve the legacy problems for our clients and their customers around the world, our team has to represent the people we serve. We are committed to ensuring that all job applicants are treated equally. All applicants will be treated fairly and will be considered for employment without discrimination because of ethnicity, race, religion or belief, sex, sexual orientation, gender identity or gender reassignment, family or parental status, pregnancy or maternity, marital or civil partner status, national origin, age, veteran, neurodiversity status or disability status.

As part of the application process we may ask you to voluntarily provide information relating to your personal attributes for the purposes of reporting and monitoring only. The capture of this information will not influence the hiring process but will help us monitor progress against our diversity and inclusion ambitions.

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