GovQA Product Trainer

United States (Remote)

Full Time Senior-level / Expert USD 65K - 75K
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Granicus

Digital Civic Engagement for Government with the latest in cloud technology that connects 250 million people with 5,500+ government organizations.

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Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind. 
This Product Trainer role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team.  This highly visible role helps existing and new customers transform the public records experience.
As a Product Trainer, you’ll be an expert on the GovQA platform, and a key partner in the successful training initiatives across the United States.  Your role is key to the complete customer life-cycle, starting as early as pre-sale, by facilitating monthly webinars to educate current and prospective customers about the capabilities of our public records software, and ending with collaboration with our Lead Trainer and Tech Writer in creation of content that can be accessed through our Knowledge Base post-implementation. 
Your role is responsible for the creation, maintenance, and facilitation of all GovQA training curriculum. This includes, but is not limited to, presentations, webinars, scripts, videos, and collaboration on supporting documentation. 
During customer implementations, your role will support Implementation Consultants, Project Manager, Technical Writer and the Lead Trainer to ensure the GovQA customer is provided with training best suited for their implementation.  Additionally, you will participate in State and County Enterprise Implementations in addition to the monthly webinars and customer training conferences.
What You'll Do:•Master the GovQA Product Family Platform – you’ll be an internal expert on the product •Create training plans and facilitate training sessions for Semi-Annual Training Conferences•Train and enable customers to utilize the GovQA Public Records Software via online training sessions•Facilitate webinars for current and prospective customers•Provides additional consulting and training services as need arises•Proactively improve and design training resources and collateral for clients and internal peers•Identifies and troubleshoots training environment challenges and escalates as appropriate•Work closely with Project Managers that interface with customers alongside you - to advise on progress and share ideas•Effectively communicate your insights and plans to cross-functional team members•Interact with both internal team members and external customers (end-users)•Ensure training deadlines are met and produce on-time project deliverables
Who You Are:•3 – 5 years of experience working in software/tech, specifically around user training facilitation•Proven track record of developing and maintaining reference-able customer relationships•You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions•You can work both independently and as a member of cross-functional teams, some remote•You have a basic understanding of technology and the ability to learn new technologies quickly•You have a passion for customers•You have a relentless commitment to doing the most valuable work first•You have a track record of functioning well in a fast-paced, dynamic environment with competing demands•You have excellent communications skills – listening, verbal, and written•You have the ability to create efficiencies in daily processes•You help drive your team’s success•You value the importance of user experience•You will ensure timely and thorough communication of strategy, deliverable status, and results
Security Requirement:   Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.NOTE: Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19. (Colorado only*) Minimum salary range between $65,000 - $75,000 + bonus + benefits..*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado. Come learn more about working at Granicus on our website: https://granicus.com/careers/*starting rate may vary by experience and/or location
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.- Flexible Time Off- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance- 401(k) plan with matching contribution- Tuition & Training Reimbursement- Paid Parental Leave- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance- Group legal coverage - Transit and/or parking supplement for office-based employees- Free snacks and drinks in our offices- And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

Tags: Cross-functional Public Sector Security Trainer Training User Experience

Perks/benefits: Competitive pay Conferences Flex hours Flex vacation Health care Insurance Medical leave Parental leave Salary bonus

Region: North America
Country: United States
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