Senior Technical Relationship Manager

United States, Remote

Full Time Senior-level / Expert
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Ivanti

Ivanti finds, heals and protects every device, everywhere – automatically – so employees can work better from anywhere.

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Join Our Team

Looking for more than just a job? We like developing our people just as much as we like developing great products and services.

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide and has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. Our customer focus strategy is driven by the company’s core values, including innovation, accountability, teamwork, and trust, it's an exciting time to join Ivanti!

If you’re passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

 What We Do  

  • Empower users to seamlessly and securely connect from any place in the world that offers air, water and… Internet!
  • Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.
  • Empower organizations to continue to breathe easy, now with an added sense of invincibility.
  • Work hard so that you can focus on the things you want to! 

Company Overview

We work in partnership with our customers to secure and simplify workspace control, reduce IT complexity, protect, and manage technology assets and enable IT organizations to provide a high level of service to their business.  Our employees and partners strive to be the most proactive in the industry as we implement our customer focused business strategies.  Our customer focused strategy is driven by Ivanti’s core values, including innovation, accountability, teamwork, and trust.  Thousands of customers worldwide actively use our proven solutions and our services expertise, for user environment management, systems lifecycle management, endpoint security management, and IT service management.  

Organizational Culture

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

 

This role is remote

 

Overview of Senior Technical Relationship Manager (TRM) Role: 

The overall role of the Ivanti TRM is to cement a close working technical relationship between Ivanti and the customer helping them to strategically develop their adoption of Ivanti technology solutions.  All Ivanti TRMs are leaders and provide a central focal point between the customer and the various functional divisions within Ivanti. This role focuses specifically on our Enterprise Service Management technology product suite.

Overall Main Responsibilities

  • Develop a strong, positive strategic relationship with multiple customers
  • Provide knowledge transfer of ITxM technology product suite to enable customers to quickly realize value in the products they have purchased
  • Assist with the escalation and tracking of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Assist in the creation of customer feature requests as a conduit to product management
  • Ratify customer projects and provide guidance around further projects / upgrades
  • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities, and technology deployment roadmap
  • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment
  • Advise the customer on ITxM technical best-practices as their Ivanti trusted adviser
  • Ability to visit customer locations on a regular basis, up to 25% travel required

Required knowledge & Experience prerequisites.

  • Minimum 3-5 years of experience administrating and implementing the ITxM product suite.
  • Recommended: SQL, API, PowerShell and SSRS Knowledge.
  • Troubleshooting skills
  • Proven record of dealing with customers and the ability to communicate to all areas of the business

Personal skills

  • Workshop skills, including the ability to dynamically adjust the level of conversation based on the target audience
  • Presentation skills.
  • Good interpersonal and communication skills
  • Ability to work independently, under pressure, organize, prioritize and multi-task
  • Be willing to pitch in and be part of the team in all aspects of company life
  • Develop skills as a SME for specific Ivanti offerings

 

 

At Ivanti, we are One.  One Company formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law.   As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop, and retain the best and brightest people from the most diverse candidate pools we can find all over the world.

 

External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search

 

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Tags: API Compliance Global company PowerShell Product management Recruiting Security SME SQL Training

Perks/benefits: Career development Competitive pay Startup environment

Region: North America
Country: United States
Job stats:  0  0  0
Category: Sales Jobs
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