Product Solutions Architect - RUM and Synthetics

California, USA, Remote

Full Time Senior-level / Expert
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The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity: 

The RUM family of products is one of the fastest growing segments at Datadog. The Product Solutions Architect (PSA) will work closely with Datadog customers and RUM product and engineering team to work with Datadog customers to architect, implement best practices, and adopt the next generation of real user monitoring at scale. PSAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance goals, and compliance. PSAs are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive measurable success.

You Will:

  • Serve as the Product Expert on Datadog RUM, Session Replay, and Product Analytics capabilities
  • Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization
  • Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners and Customers
  • Build world class training material, solutions briefs, blogs, documentation and webinar content to the wider Datadog field technical teams over the latest product features
  • Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the RUM product family

 You Are:

  • Someone with strong knowledge of web application development: languages including HTML and Javascript, Content Delivery Networks, APIs 
  • Someone with strong knowledge of mobile application development on Android and iOS
  • Someone experienced with the optimization of web and mobile applications performance 
  • Someone who can dive deep into our Browser and Mobile SDKs and GitHub processes and reviews
  • A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn’t been well defined
  • A deep and fast learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess 
  • Fluent in understanding the monitoring market domain, competition, technological shifts and customer needs
  • Constantly finding new and unique solutions to solving hard problems
  • A person who possesses exceptional listening and consultative skills, for both internal and external audiences
  • Experienced working with customers in high pressure situations where the solution is sometimes not obvious
  • Able to sit up to 4 hours, traveling to and from client sites 
  • Able to travel via auto, train or air up to 40% of the time 

Bonus Points:

  • Successful track record with 3+ years experience working as an Architect or Consultant 
  • Someone with prior experience using products like Google Analytics, Google Tag Manager, Sentry, FullStory, Amplitude, Hotjar 
  • Experience using Datadog and/or other monitoring tools in an SRE or DevOps capacity
  • Experience using website development environment including Wordpress, Shopify, Salesforce Lightning


#LI-Remote This is a remote position


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

Tags: Analytics Android APIs Compliance DevOps GitHub HTML iOS JavaScript Mobile Product management Salesforce Shopify SRE Subject matter expert Training WordPress

Perks/benefits: Team events

Region: North America
Country: United States
Job stats:  0  0  0
Categories: Dev Jobs Product Jobs
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