Seller Outreach Specialist

US, WA, Virtual Location - Washington

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Amazon.com

Posted 1 month ago

A Seller Outreach Specialist acts as a primary interface between Amazon and third party sellers through proactive phone and email communication. This position is responsible for researching Seller defect trends, identifying possible areas of investigation, and talking to sellers to understand, educate, and prevent future defects. A successful candidate meets or exceeds the goals in their current space, is punctual and reliable, and has excellent oral and written communication skills.

Job duties include:
* Responsible for managing time effectively and independently to research seller accounts, understand trends, and prepare to make contact with sellers
* Communicates with sellers and business partners effectively using clear and professional oral and written communication
* Reliably documents outcome of phone conversations with Sellers in tools provided enabling metrics and trends to be established
* Conducts multiple phone conversations with Amazon Sellers daily that actively seek solutions through logical reasoning and data interpretation * Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers’ issues
* Maintains a positive and professional demeanor while handling sensitive information and protecting the interests of the company * Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
* Maintains accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business



Basic Qualifications


· High school diploma or equivalent
· Excellent oral and written communication, along with data presentation skills and the ability to effectively communicate with both internal and external stakeholders
· Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
· Desire to constantly expand skillset
· Ability to work productively and efficiently in an independent setting


Preferred Qualifications

-Education: Bachelor Degree preferred
-6+ months experience within a customer service /contact center environment


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Job tags: Customer service Research