IT Systems Engineer

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The IT Systems Engineer is a key, cross-functional position that will have the opportunity to influence and impact multiple departments at Charlie Health. As a member of the IT team, the IT Systems Engineer will work on special technology-focused projects to enhance the efficiency of all departments at Charlie Health. You will solve complex business problems through automation and integration of our SaaS infrastructure throughout the organization. This is an integral role in building the foundations that will enable the company to scale effectively, drive consistency in processes and enhance overall user experience. We fully expect that this individual will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. The IT Systems Engineer will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.

At Charlie Health, our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Drive modernization and scalability through automation of our IT processes, including onboarding and access management
• Partner cross-functionally with teams to understand complex business problems and design and build technical solutions to drive success 
• Design, build, and maintain IT infrastructure and enterprise systems supporting our business objectives
• Partner with technical and non-technical cross-functional teams to increase efficiency by automating processes and developing workflows
• Implement and integrate SSO via SAML with a focus on automated application deployment, SCIM and maintenance  
• Build out automations with Workato or Okta Advanced Workflows
• Communicate and deploy new products, system and product features to facilitate our rapid growth
• Architect and manage IT infrastructure supporting corporate and security applications
• Build, develop and deploy MDM systems and policies using Intune and Jamf
• Architect, deploy and manage new corporate software solutions into our environment to solve business problems 
• Work closely with other engineering, operations, and support teams to deliver and maintain new capabilities and systems
• Partner with InfoSec to ensure proper execution of application security, IT controls and policies
• Build self service tools and capabilities to empower users 
• Be a contributor to long-term foundational IT infrastructure projects
• Roll out, set up, and educate employees on new product implementations

Requirements

• 3+ years experience in a desktop support environment with functional SaaS platform implementation and support covering Business Systems including HR, Expense Management, Financials and other office applications (i.e. Adobe, DocuSign etc.)
• 3 years experience in scripting (shell, Python, Ruby, etc.)
• 3 years experience working with API’s
• Experience with JAMF, Intune, Google MDM or other MDM solutions
• Experience with a broad set of tools and technologies for troubleshooting
• Experience with Mac OS, Windows and iOS
• Experience with Okta and Okta advanced workflows
• Experience with Workato or a similar iPaaS
• Experience with Google Workspace
• Experience with Zoom
• Great communication skills
• Passion for healthcare services
• Exceptional communication, interpersonal, listening and relationship-building skills
• Work authorized in the United States and native or bilingual English proficiency
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail
• Strong written and verbal communication skills

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote

The total target base compensation for this role will be between $101,000-130,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.