IT Specialist
Boston
We are looking for an IT Specialist II who is passionate about leveraging their technical and problem-solving skills to provide outstanding customer service within a collaborative IT environment.
As an IT Specialist II at DigitalOcean, you will join our collaborative IT team that's passionate about delivering a seamless technology experience for our colleagues. You'll play a key role in ensuring our employees have the tools and support they need to thrive. This role offers the opportunity to contribute to IT projects, knowledge share, and ongoing skill building.
What You’ll Do:
- Be a Tech Hero: Proactively identify, troubleshoot, and resolve a wide range of tech challenges, from desktop glitches to network hiccups, and escalated technical requests. You'll be the go-to person for your fellow Sharks!
- Champion a Positive Tech Experience: Deliver exceptional technical support with empathy and patience, ensuring every interaction leaves colleagues feeling heard, understood, and empowered.
- Master Our Devices: Manage our fleet of Windows and macOS devices, ensuring they're secure, up-to-date, and ready to go. Oversee the provisioning and support of our IT assets, both digital and physical, ensuring everyone has what they need to succeed.
- Streamline the Employee Journey: Collaborate with our Employee Experience team to make onboarding and offboarding a breeze, ensuring a smooth and welcoming experience for all Sharks.
- Contribute to a culture of continuous improvement: We value your feedback and ideas! Help us identify areas where we can enhance our IT processes and services.
What You’ll Add to DigitalOcean:
- 4+ years of experience thriving in a fast-paced IT support role, preferably within a high-growth environment where you've honed your skills and adaptability.
- Familiarity with IT ticketing systems like Jira Service Management – you're comfortable navigating and managing support requests efficiently.
- Deep knowledge of Windows and macOS operating systems: You're a pro at troubleshooting, imaging, and deploying these systems, making sure they run smoothly.
- Experience with Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and IAM/endpoint security tools: You understand the backbone of a secure and well-functioning IT environment.
- Experience with Google Workspace administration: You're comfortable managing user accounts, permissions, and collaboration tools.
- Exceptional communication, interpersonal, and customer service skills: You can explain complex technical concepts in a clear and friendly manner, building rapport with colleagues from all backgrounds.
- A knack for problem-solving and a keen analytical mind: You …
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Access to LinkedIn Learning Career development Collaborative environment Cutting-edge technology Employee Assistance Program Employee Stock Purchase Program Equity Compensation Flexible time off High-performance organization Upward trajectory
Tasks- Deliver technical support
Active Directory AI Analytical Automation Bash Benefits Cloud platforms Collaboration Communication Compensation Customer service DHCP DNS Empathy Endpoint Security Go Google Workspace IAM Interpersonal IT Automation IT Support Jira Jira Service Management MacOS Networking Organization Organizational Performance PowerShell Problem-solving Scripting Security TCP/IP Training Troubleshooting Windows
Experience4 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9