IT Manager

About the Role:

At Brightline, we bring virtual behavioral and mental health care to families wherever they need it. We’re looking for an IT Manager to oversee our cloud-based IT infrastructure, manage our helpdesk, and support future physical spaces for care providers. This role offers an exciting opportunity to drive growth and collaborate across departments to ensure smooth IT operations. Your work will empower our team to provide high-quality care. Key responsibilities include optimizing IT systems, improving user experience, resolving technical issues, and building efficient, scalable processes.

Why You Are Excited About Us: 

Technical Leadership

• Oversee IT systems, ensuring high performance, security, and scalability.

• Lead the helpdesk team in providing timely, effective support to end-users, fostering a culture of collaboration and efficiency.

• Employee lifecycle management.

Strategic Problem Solving

• Proactively diagnose and address technical issues, minimizing downtime and improving system reliability.

• Drive continuous improvements to streamline workflows, enhance resource allocation, and automate processes.

Vendor & Stakeholder Collaboration

• Manage vendor relationships, aligning business needs with technical capabilities.

• Collaborate with department leaders to recommend and implement IT solutions that advance organizational goals.

IT Security & Compliance

• Ensure adherence to cybersecurity best practices, including HIPAA compliance and data protection protocols.

• Support risk management, incident response, and disaster recovery planning to protect systems and maintain operational resilience.

Communication & Documentation

• Translate technical information into clear, actionable steps for non-technical teams.

• Maintain thorough documentation for IT processes, policies, and guidelines to promote consistency and knowledge sharing.

Why We Are Excited About You:

• Experience: 4-5 years of IT management or related experience, ideally in digital health, tech, or startup environments.

• Tools & Technologies: Expertise in Mac systems, in-depth knowledge of MDM solutions (JAMF) Okta (IAM and SSO), and SaaS-based apps Jira Cloud, Slack, 1Password, and Google Workspace). Familiarity with Cloudflare or AWS preferred.

• Project Management: Proven track record in implementing new systems, scaling solutions, and improving IT processes.

• Security Expertise: Knowledge of IT security principles, including access control, encryption, and HIPAA compliance.

• Certifications: Apple Certified Mac Technician, CompTIA A+, Network+, Jamf 100-200, or similar credentials preferred.

Total Rewards

Insurance:

• Medical + Dental + Vision + Disability + Life Insurance 

Time off:

• 14 Paid Holidays +  Flexible PTO +  Sick Days + Parental Leave 

Stipends/Reimbursements:

• Learning and Development Reimbursement

• Health and Wellness Stipend

• Home Office Reimbursement

Financial Wellness:

• 401k

• Stock Options

Community:

• Remote, community-focused culture

• Company wide meditations

• Group workouts hosted by Brightline employees!

• Company Offsites

Compensation Philosophy:

• At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $77,000-$121,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon.  We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected. 

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive. 

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.