IT Administrator

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

The Role:

Halcyon’s goal is to deliver a revolutionary anti-ransomware solution that best protects our customers from ransomware.

Aligned with this goal, we are looking for an IT Administrator to provide advanced technical support and ensure the seamless operation of our IT infrastructure. This role requires hands-on expertise in managing devices, identity management, security solutions, and SaaS applications while responding to escalated technical issues.

An ideal candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to communicate complex solutions effectively. As part of a collaborative team, they must be proactive, customer-focused, and adaptable to evolving IT challenges.

The goal is to empower our internal team by maintaining a secure, efficient, and well-supported IT environment, allowing them to focus on delivering our solutions to customers. This is a team effort requiring an all-hands-on-deck approach to ensure the best possible IT support and system reliability.

Responsibilities:

• Provide advanced technical expertise as the escalation point for helpdesk requests, ensuring complex issues are resolved efficiently. This is a team effort, requiring an all-hands-on-deck approach.  

• Manage employee onboarding and off-boarding, including device procurement and provisioning, retrieval, and secure data erasure, ensuring smooth transitions.

• Oversee the configuration, security, and compliance of employee computing devices (Mac, Windows, Linux) globally, utilizing MDM solutions to ensure proper software deployment, patching, and access control.  

• Administer SaaS applications, ensuring security, access control, and integration with enterprise systems.

• Operate identity management systems, enforce security permissions, track software licenses, and maintain user access across cloud environments.

• Maintain endpoint protection …