IT Administrator (Hybrid)
Brooklyn, NY
Looking to join a world-class blockchain development team? Ava Labs makes it simple to deploy high-performance solutions for Web3, led by innovations on Avalanche. The company was founded by Cornell computer scientists, who partnered with Wall Street veterans and early Web3 leaders to execute a promising vision for redefining the way people build permissionless networks. Ava Labs is redefining the way people create value with Web3. Join us as we empower people to easily and freely digitize all the world’s assets on one open, programmable blockchain platform.
WHAT YOU WILL DO
- Handle first level tech support for a Mac-only environment having a large percent of remote users and within a global footprint
- Assess and prioritize incoming employee support requests with a customer-first mindset and handle the day to day IT administrative tasks
- Diagnose product issues on the spot, explaining situations, and provide technical support for macOS/iOS
- Advising on solutions to get users up and running again as quickly as possible
- Prioritize users and associated needs
- Maintain and contribute to an internal knowledge base of technical documentation
- Maintain the company's IT hardware asset register, monitoring and ordering stock
- Manage relationships with third party vendors
WHAT YOU WILL BRING
- 2+ years of relevant experience in similar roles (IT Support Engineer / helpdesk in a fast paced environment, Apple Genius)
- Expert knowledge in Mac, macOS, iOS
- Experience in Google Workspace
- Knowledge of endpoint management strategies with experience using different MDM and directory solutions (e.g. Addigy, Jamf)
- Excellent track record of successful service delivery
- Results-oriented, user-focused mindset
- Excellent communication skills
- Understand the basic principles of cyber security and be security conscious
- Ability to work onsite in our New York office
Salary Range: $79,101 to $98,876
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
#LI-Remote #LI-MM1
WHY AVA LABS?
If you've ever thought about joining an early stage Web3 company - this is it! We're a global, world-class team of experts in computer science, economics, finance, marketing, and law with offices in New York City and Miami. We're highly passionate about Web3 and redefining the way people build and use finance and decentralized …
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Hybrid work Onsite
Benefits/PerksEarly stage Web3 company Hybrid work Offices in New York City and Miami Passionate about Web3
Tasks- Manage vendor relationships
- Provide technical support
Addigy Avalanche Blockchain Blockchain development Communication Computer Science Cyber Security Decentralized applications Documentation Endpoint Management Finance Gaming Google Workspace IOS IT Support Jamf MacOS Marketing MDM Performance Technical Documentation Web3
Experience2 years
EducationComputer Science Economics Marketing
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9