Insurance Compliance Advisor - Crop

The Opportunity

This role is responsible for conducting compliance quality control reviews and report findings as outlined in standard reinsurance agreements ensuring the accuracy of underwriting, filed claims, and insurability of crops and acreage.

Primary Responsibilities

• Conduct field visits to inspect policyholder's crops and conduct appraisals in accordance with required procedures
•Obtain and verify documentation from farmers and crop insurance agents
•Discuss discrepancies when working through compliance process, with customer service as the priority
•Resolve issues through effective communication
•Use independent judgment to review, analyze and make determinations regarding compliance reviews; make necessary corrections to policyholder's coverage that may impact their claim payment
•Monitor and track questions and responses related to compliance reviews; take a proactive approach to identifying issues and communicate to leadership
•Report potential misrepresentations, fraud, waste, abuse and other compliance risks
•Document appropriate compliance review finding for submission to RMA (Risk Management Agency)
•Assess necessity for additional compliance reviews based on interpretation of loss reserves
•Interpret RMA audit requests to obtain appropriate insured documentation for submission to RMA by defined completion date
•Ensure retention of compliance review documentation
•Collaborate internally and externally, including with Claims, Underwriting and other departments to deliver excellent customer service to our agents and farmers
•Comply with company policies and procedures, laws, rules and regulations through execution of compliance quality reviews
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• High School Diploma/GED

Required Experience

• 3 years relevant experience

Preferred Competencies/Skills

• Utilize effective research and investigative techniques
•Assume a methodical approach to a given situation and develop a systematic procedure as a response
•Use internal and external resources to gather, analyze, and reorganize information and use logic to address work-related issues and problems
•Identify problems and review related information to develop and implement solutions
•Communicate information in a clear, well-organized, and professional manner
•Follow established guidelines to focus on details and complete tasks attentively and thoroughly
•Utilize effective interpersonal, verbal and written communication
•Provide personalized and quality service to meet the expectations of internal and external customers
•Create and maintain current, accurate and readily accessible data in various formats
•Understand customer needs and goals actively look for ways to meet them
•Get things done by taking …