Infrastructure Engineer Sr. - Mainframe Technical Support CICS

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As an Infrastructure Engineer within PNC's Mainframe Support Technology organization and positioned in the CICS Technical Services Team, you can sit in Pittsburgh PA, Cleveland OH, Birmingham AL, Dallas TX or Phoenix, AZ.

The ideal candidate will have a blend of technical and leadership experience, with a passion for process improvement, defining technology strategy, and an understanding of current technologies. Experience with CICS TS, MQ Series, CICS Transaction Gateway, and CICS Explorer is preferred.

As an integral part of this dynamic and progressive team, you will assist PNC service partners with problem resolution and follow up and perform simple and routine assignments that require basic knowledge of the specified support function. This role provides opportunities dealing with some of the latest technologies - CICSPlex, CICSPlex Systems Manager (CPSM), CICS Transaction Gateway, MQSeries z/OS Queue Sharing, and VSAM/RLS. PNC is committed to threading integrity, teamwork and customer focus through every aspect of our daily work and performance.

Your responsibilities will include:

Installation and support for mainframe infrastructure software technologies that may include any of the following: CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, Mainview, CAFC, CICS Abend-Aid, ACF2 for CICS, Omegamon, CICS Interdependency Analyzer, and Intertest
Perform customization tasks for CICS and related products. Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment.
Working knowledge of SMP/E , zOS concepts including JCL, COBOL, and Assembler
Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.
Ability to install, maintain and manage mainframe software supporting geographically dispersed data centers.
Performing 2nd or 3rd level technical support for mainframe infrastructure software.
Assist service partners in problem resolution. Follow-up and communicate unresolved problems
Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
Assists in the configuration, design troubleshooting and remediation of complex environments.
Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.
As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers
Perform job responsibilities in a manner consistent with corporate and technology risk management standards
Strong interpersonal, verbal, and written communications skills
Effective time-management and prioritization skills

Additional Experience, Skills, Knowledge
Experience in installing software using SMP/E
Experience in Unix System Services
Experience in Agile / Devops (Jenkins Build engine, GIT, Eclipse)
Experience in Zowe and zOSMF
Experience in zOS Connect

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. 

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $65,000.00 – $194,350.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/29/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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