Implementation Manager, Amazon Business Professional Services

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business(AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes, unlocking our potential worldwide.

Implementation Managers (IM) in Professional Services support large, Enterprise-grade business customers launching AB as a supplier. IMs work post-launch to accelerate customers’ user engagement and adoption of AB. IMs translate highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers’ needs. IMs engage with varying levels of customers, from Directors up to C-level executives throughout the AB implementation. IMs are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain, ERP and eProcurement solutions), enabling them to scope solutions, estimate timelines, set customer expectations, and build architectures and plans. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, Change Management and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.

Key job responsibilities
The Implementation Manager leads multiple, concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for:
*Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers’ technical requirements and goals
* Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our high bar customer commitments
* Effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership
* Assess program risks, anticipate challenges, and provide escalation management when necessary
* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
* Meeting or exceeding targets for customer and/or feature spend adoption
* Working with cross-functional teams including sales, product, tech, and marketing to scale solutions that will increase customer adoption and up level AB’s offering

Basic Qualifications

- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience translating customer needs into business requirements
- 3+ years of B2B implementation or services delivery experience

Preferred Qualifications

- Experience influencing at all levels within an organization, particularly at the executive level
- 5+ years of implementing procurement and source-to-pay processes and solutions for enterprise customers
- Experience with change management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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