Fraud Investigator - Prevent

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote, UK | 💰 | £25,200 - £28,000 (depending on the experience displayed in the CV and interview) + Benefits | Hear from the team ✨

Condensed shifts working 4 longer days with 3 days off per week, shifts will be 9am - 7/7:30pm and 11:30am/12 - 10pm, working 4 full weekends in a 12 week rota. 

Please only apply for this role if you have worked in a Fraud role within Financial Services.

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Prevent team

What you'll be doing: The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels:

• Authorised card payment fraud 
• Authorised faster payment fraud

* Please note, as part of your role you will be required to make outbound calls.

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission.

🔑You’ll play a key role by:

Fraud Investigators within our Prevent pillar work within unregulated but critical deadlines.  

Key responsibilities include:

• Gathering evidence from flagged transaction data 
• Use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to …