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Firmwide Outsourced Solutions and Managed Services Manager, Business Analyst - Location Flexible

USA-MA-Boston-80 City Square

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All RSM locations and hybrid flexibility will be considered on this position.

Firmwide Outsourced Solutions and Managed Services Manager, Business Analyst

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice.

We are currently seeking an experienced Business Analyst to work closely with our sales enablement, business development, Catamaran delivery, and go-to-market teams. The ideal candidate will have a solid understanding of these areas and will gather and analyze requirements on a per-product/complex-solution basis. These requirements will be used to create a comprehensive service catalog and roadmap for our Solution Governance team, work across teams to assess and support sales readiness (RFS), work across teams to assess and support delivery readiness (RFD), and manage changes to our service catalog. The role includes maintaining product documentation, version control and the service catalog content to facilitate the success of our teams in bringing new business to the firm. 

Job Responsibilities:

  • Collaborate with sales enablement, business development, and go-to-market teams to gather and document requirements for each product. 

  • Analyze and optimize business processes and identify opportunities for improvement to support sales and marketing strategies. 

  • Collaborate with delivery teams in the respective service lines, the SDMO, the Solution Architects, the DASH team, the Commerical team and others as needed, to ensure delivery readiness prior to launching new services into the market. 

  • Develop and maintain detailed requirement specifications, documentation, and process flow diagrams. 

  • Contribute to a comprehensive service catalog and roadmap for the product development team based on gathered requirements. 

  • Assess and evaluate sales readiness, ensuring teams are equipped with the necessary training, systems, tools, collateral and knowledge. 

  • Manage service catalog changes, ensuring updates are accurately reflected and communicated. 

  • Maintain product documentation version control, ensuring all changes are tracked and documented. 

  • Regularly update and maintain the content of the service catalog to reflect current offerings and capabilities. 

  • Facilitate communication between technical and non-technical stakeholders to ensure clear understanding of requirements and objectives. 

  • Support the creation of training materials and documentation for sales and delivery teams. 

  • Provide strategic recommendations for current and upcoming service catalog work. 

  • Assist product owners and managers with backlog management. 

Required Qualifications:

  • 6+ years of experience working as a Business Analyst within a large client facing organization
  • BA degree in Business, IT or related field
  • Strong technical and process improvement experience
  • Outstanding verbal and written communication skills

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $116,300 - $199,100

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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