Firmwide Outsourced Solutions and Managed Services Director, Qualtrics Developer - Location Flexible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Outsourced Solutions and Managed Services Director, Qualtrics Developer

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice. We are currently seeking an Outsourced Solutions and Managed Services Director, Qualtrics Developer.

As a Qualtrics Developer within the client experience team, this individual will build and maintain our client experience technical platform for outsourced solutions. This individual will be responsible for survey creation within the Qualtrics platform, distribution, optimization and orchestration  in order to help gain an understanding of our clients while also driving continuous service improvement. This resource will closely with our process analyst to review and document current workflows, identify inefficiencies, and design process improvements that align with our managed services strategic goals. You will also partner with product management leaders from individual service lines across the company to identify, design, and lead change initiatives. Your efforts will directly contribute to delivering a superior client experience and operational excellence. 

Job Responsibilities:

• Design and develop scalable client surveys across the client lifecycle 

• Implement new features and optimize existing ones to provide a seamless client experience 

• Automate client lifecycle touchpoints and appropriate workflows with tooling including but not limited to ServiceNow, PowerBI, and Qualtrics 

• Develop and maintain dashboards for visualization of qualitative and quantitative survey data 

• Attend frequent meetings to collaborate with your peers, prioritize features and workflows, and consistently deliver value 

• Orchestrate, manage, and successfully deliver large scale cross-functional initiatives 

• Work directly with cross-function stakeholders and users of the tools and dashboard 

• Conduct and improve client surveys across the client lifecycle for outsourced solutions 

Required Qualifications and Experience:

• Bachelor’s degree in Information Technology, Business Administration or related experience 

• Interest in the fields of market research, data analytics, and consumer behavior  

• Minimum of 6 years of relevant experience in data analysis, client experience, or similar background 

• Experience with surveying script platform Qualtrics 

• Work with MS Office Programs 

• Experience with software engineering best practices (design documents and architecture reviews) reflecting a disciplined approach to testing and quality assurance 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.