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Expert Implementation Consultant - Remote

Remote - US

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunriseā„¢, ParagonĀ®, Altera TouchWorksĀ®, Altera Opal, STARā„¢, HealthQuestā„¢ and dbMotionā„¢ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Expert Implementation Consultant's role is to provide software implementation and workflow consulting services to Alteraā€™s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Alteraā€™s methodology through all phases of the implementation life cycle to ensure the successful implementation of Alteraā€™s products and solutions.

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This is a remote role in the US.

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Responsibilities

  • Applies detailed knowledge of Alteraā€™s Sunrise and dbMotion products and solutions within specific domains, functional or specialty areas, to implement Alteraā€™s Sunrise and dbMotion software at client sites
  • Performs all project workplan tasks for assigned role in accordance with contracted project scope
  • Performs system configuration tasks and provides system configuration consultation to clients
  • Provides workflow consultation and guidance in line with Alteraā€™s recommendations to clients
  • Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
  • Provides activation support
  • Meets or exceeds utilization targets set by the organization
  • Sets appropriate expectations with clients and managing them throughout the project life cycle
  • Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
  • Provides feedback to appropriate internal organizational groups on software and methodology improvements
  • Facilitates process of defining expectations by asking key questions that help clients to discover their needs
  • Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives

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Qualifications

Academic and Professional Qualifications:

  • Bachelor's Degree or equivalent work-related experience

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Experience:

  • 7+ years healthcare implementation/configuration experience.
  • Clinical background preferred.
  • Technology background, i.e. background in SQL or SSRS reporting preferred.
  • EHR experience / workflow knowledge preferred.
  • Experience with registration and scheduling.
  • Knowledge of our Sunrise application preferred.
  • Client ā€¦
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