Expert Implementation Consultant - Remote
Remote - US
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunriseā¢, ParagonĀ®, Altera TouchWorksĀ®, Altera Opal, STARā¢, HealthQuestā¢ and dbMotionā¢ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
The Expert Implementation Consultant's role is to provide software implementation and workflow consulting services to Alteraās clients pursuant to a contracted project. The IC follows a structured workplan that reflects Alteraās methodology through all phases of the implementation life cycle to ensure the successful implementation of Alteraās products and solutions.
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This is a remote role in the US.
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Responsibilities
- Applies detailed knowledge of Alteraās Sunrise and dbMotion products and solutions within specific domains, functional or specialty areas, to implement Alteraās Sunrise and dbMotion software at client sites
- Performs all project workplan tasks for assigned role in accordance with contracted project scope
- Performs system configuration tasks and provides system configuration consultation to clients
- Provides workflow consultation and guidance in line with Alteraās recommendations to clients
- Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
- Provides activation support
- Meets or exceeds utilization targets set by the organization
- Sets appropriate expectations with clients and managing them throughout the project life cycle
- Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
- Provides feedback to appropriate internal organizational groups on software and methodology improvements
- Facilitates process of defining expectations by asking key questions that help clients to discover their needs
- Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives
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Qualifications
Academic and Professional Qualifications:
- Bachelor's Degree or equivalent work-related experience
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Experience:
- 7+ years healthcare implementation/configuration experience.
- Clinical background preferred.
- Technology background, i.e. background in SQL or SSRS reporting preferred.
- EHR experience / workflow knowledge preferred.
- Experience with registration and scheduling.
- Knowledge of our Sunrise application preferred.
- Client ā¦
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Remote role in the US
Benefits/PerksFlexible hours Health IT solutions Remote-first company Remote work Travel opportunities
Tasks- Implement software
- Manage client expectations
- Project management
- Reporting
- Resolve issues
Altera Opal Client presentation Communication Configuration Consulting DbMotion EHR Healthcare Healthcare Technology Health IT Health IT Solutions Implementation Innovation Organizational Presentation Project Management Recruiting Reporting Software implementation SQL SSRS System Configuration TouchWorks
Experience7 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9