EUC Support Engineer - Columbia, Maryland, United States

Company Description

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative outcomes. Our role is to ensure our clients meet their quantifiable goals every day in every market. We are entirely focused on optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

Job Description

As an EUC Support Engineer, you will provide technical support to our global user base with a dedicated focus on supporting End User Computing (EUC) technologies across 4 technical towers: Collaboration, Identity and Access, Unified Communications and Client Infrastructure. You will work with our Service Desk, Deskside Support, Global EUC Engineering, Security, and Applications teams to ensure technical issues and requests are managed, progressed and resolved, ensuring quality is of the highest standard and exceeding service level targets.

End User Computing Technology Portfolio

You will demonstrate sound levels of 3rd line technical experience working with:

Windows Configuration and Systems Management (SCCM/Intune) 

• Infrastructure Planning and Implementation
• All Site System roles and features
• Co-Management with Intune
• AutoPilot Enrollment Process
• Application Deployment and Packing processes
• Windows Defender

Windows Client Standard Operating Environment (SOE) 

• Windows as a Service
• Monthly Security Update Deployment
• Windows 10/11 features

Group Policy Management

Intune Policies and Baselines

Active Directory / Azure Active Directory

Qualifications

• You have 3 years of experience working with ITSM Service Management tools and troubleshooting to maximize user productivity.
• You will manage the resolution of user incidents, project requests, and any escalated issues from the End User Services (EUS) teams for EUC services.
• You will escalate incidents, provide up-to-date documentation, …