Enterprise Technical Account Manager
United States - Remote
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
Dedicated liaison and technical program management expertise to empower enterprise clients. Enterprise Technical Account Management Services are subscribed at the client level contingent upon client’s service composition, ongoing growth, initiatives, strategic, and technical program management needs. The general scope of Enterprise Technical Account Management includes a combination of consultation, discovery, advisory, and status group sessions/meetings; partnering with client’s stakeholders and executives to define, drive, coordinate, execute, and communciate priority initiatives. These one-on-one and group sessions, phone inquiries, and a technical assistance program create a tailored curriculum-based approach as described below. Thrive will provide recommendations and guidance in alignment with Thrive NextGen Platform Services.
Primary Responsibilities
- Primary customer point of contact and tactical liaison
- Communication and coordination champion
- Priority initiative/roadmap progress tracking
- Intimate understanding of customers workflows, business process, policy, and procedures
- Engage with and understand how users interface with technology
- Technical Program Management
- Provide Recurring Account Reviews
- Establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals
- Coordinate communications for alignment, understanding, and resolution of issues and project constraints
- Define and communicating the program charter, roles, tasks, milestones, budgets, and success measures
- Ensure definition, alignment and focus on priority initiatives
- Create and modify business and technical documentation for planning and reporting purposes
- Discover
- Develop and maintain a deep functional knowledge of client’s business operations, goals, technical challenges, and critical infrastructure
- Significant customer immersion and team integration (physical, on-site presence if and when possible)
- Participate in executive and senior leadership planning and progress client meetings
- Understand customer’s workflows, process, policy, procedure, and how users interact with technology
- Provide guidance and technology recommendations for planned business needs (growth, relocation, new initiatives)
- Assess
- Coordinate with Thrive’s project, security, network, and service delivery teams to ensure alignment with prioritized business objectives and initiatives
- Schedule & conduct technical business conversations in alignment with client’s business technology drivers and ongoing internal programs
- Review current business & technology trends and offer Thrive Platform solutions to address and remediate
- Assess business risk and potential opportunities within their IT environment and provide technical solutions and mitigation recommendations
- Assist with account technical due diligence services
- Assist with cyber insurance compliance • Assist with vendor selection
- Strategy
- Assist with strategic guidance by aligning Thrive products and services with customer’s business goals, objectives, and technology direction
- Provide insight to help mitigate risk with Thrive Platform products and services
- Assist with new technology/solution environment readiness
- Assist with budget forecasting and financial cost analysis reports and documentation
Qualifications
- College Degree with proven academic success or equivalent Military Experience
- 2+ years of account management or project management in a client facing role
- Goal-Driven
- Solution Sales & Technology Aptitude
- Excellent grammar, written and oral communication skills
- Strong Organizational Skills
- Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone
Job Profile
Career development Innovative work environment Training Training opportunities
Tasks- Account reviews
- Business documentation
- Customer liaison
- Risk Assessment
- Technical program management
- Vendor strategy
Business Process Analysis Cloud Cloud management Communication Customer Engagement Cyber Security Disaster Recovery Documentation Managed Services Network management Project Coordination Project Management Risk Assessment Strategic Guidance Technical Documentation Technical Program Management Vendor selection
Experience3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9