Enrollment Advisor (remote)

About Trala: 

Trala is a tech-powered online music school for adults. Founded in 2017, our mission is to make life-changing music education accessible to every single person on Earth.

Almost everyone picks up an instrument at some point in their life, but accessible, affordable lessons are almost impossible to find, especially for adult learners and people who don’t live in big cities. Adults are actively kept from learning by teaching methods solely aimed at kids.

Our strategy is to:

1. Be the brand-name online music school that everyone knows.
2. Make it unbelievably easy to join music classes as an adult.
3. Teach in playful, non-judgmental ways that lead to personal transformation.

Trala has created a new type of music lesson. We nurture accessible, playful spaces where music learners can be artistic without judgment. Every interaction with Trala (including this job description) should be human, joyous, and truthful. Trala lessons are spaces where you can fully be yourself, and as a bonus, you learn how to play beautiful music.

Trala has taught thousands of students in 50+ countries and received support from top musicians and investors such as the CEOs of Duolingo, Reddit, LinkedIn, and Figma.

We’re headquartered in Chicago and this is a remote position.

The Role:

As one of Trala’s Enrollment Advisors, you will be responsible for bringing in new Trala music students by taking onboarding sales calls during agreed upon shifts (at least 20 hours per week). You will send texts and emails to students reminding them of the call, call students at time of appointment, and follow up with a text or email outlining next steps for students. You will also respond to students who request to be contacted immediately. After each conversation, you will enter details of the call into Trala's sales CRM which provides that information on the student’s background to their new teacher. Your goal as the Enrollment Advisor is to enroll at least three new students per 4 hour shift. You will be provided with an initial 2–3 days of training on the sales script, sales procedures, and use of the CRM and telephony software. In addition, there will be continuous training, live coaching, and call reviews on a weekly basis to refine your skills. 

Responsibilities:

• Conduct live calls with prospective students and successfully match them with Trala teachers
• Consistently and effectively nurture each lead in the sales pipeline 
…