Engineer, Service Reliability - Remote - US

About the Job: 

Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software. We serve trillions of feature flags daily to help teams ship better software faster and eliminate risk for companies big and small.

We're based in downtown Oakland and growing quickly. You'll help us tackle some of the most challenging engineering problems around, like delivering feature flags to hundreds of millions of users worldwide in milliseconds.

In this role, you'll monitor our core systems and tools, respond to and mitigate incidents quickly, and define and drive opportunities to make our core services more resilient. You will also identify and develop force-multiplying capabilities for our internal engineering teams, helping our engineers become more effective at shipping robust code and thinking about reliable design earlier in the lifecycle.

Our core daily technologies include AWS, Golang, CockroachDB, ElasticSearch, Redis, Flink, Kinesis, and Terraform.

Responsibilities:

• Lead the development and continuous refinement of SRE tools and processes to improve software delivery, observability, reliability and operational efficiency. You will step beyond your team’s boundary when proactively improving our overall service health.

• Enable our engineers to deliver their services with higher autonomy, reliability, and performance through offerings written in Go and Terraform, or delivered through existing tools.

• Design and implement disaster recovery and business continuity plans and conduct regular testing and exercises.

• Act as a primary technical liaison between SRE and neighboring teams.

• Mentor and support team members in their professional development as well as service reliability engineering principles, tools, and processes.

• Drive the adoption of new technologies, system designs and best practices in code health, testing, and maintainability across teams.

• Proactively identify and resolve potential performance and scalability bottlenecks in our front-end and back-end systems.

• Analyze the performance of SQL queries, suggest improvements and build guardrails for teams.

Qualifications:

• Experience leading team ceremonies: project ideation, planning, grooming, retrospectives, etc. You will also drive alignment on decisions with cross-team impact, identify areas of misalignment across the team, and bring stakeholders together to realign.

• Comfort with large-scale, highly available distributed systems

• Comfort with server-side web development (e.g., in Java / Scala, Ruby, Python, Golang, Node.js) and Infrastructure-as-Code (e.g., Terraform.)

• Experience guiding the architectural direction and scalability considerations for new projects.

• A strong customer focus and ability to make technical decisions that tie back to business goals.

• Experience working with a major cloud provider (AWS, Azure, or GCP)

• Experience with observability tooling (Datadog/Honeycomb/etc.)

• Experience with RDBMS technologies (CockroachDB/PostgreSQL/etc.)

• Strong communication skills, a positive attitude, and a high degree of empathy

• You have a high bar for quality of code and quality of user experience

Pay:

Target pay ranges based on Geographic Zones* for Levels P4-P5:

• Zone 1: San Francisco/Bay Area or New York City Metropolitan Area (if not Bay area specific role): $183,600 - $235,000**

• Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $165,600 - $212,000**

• Zone 3: All other US locations: $156,510 - $200,000**

*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.