Enablement Experience Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

As a member of the Global Field and Partner Enablement team the goal of the Enablement Experience Specialist is to foster sales and partner effectiveness by designing and delivering compelling enablement content across multiple mediums to help us elevate our enablement experiences for the Genesys Field and Partner teams.

The Enablement Experience Specialist will collaborate with various stakeholders to develop a diverse range of enablement assets (eLearning courses, videos, point-of-work reference materials) that align with program priorities. This individual will be responsible for managing enablement creation projects efficiently and maintaining an exceptional level of organization and attention to detail. The Enablement Experience Specialist will demonstrate excellent communication skills, a strong customer service orientation, and self-starter attitude as they aim to enhance sales and partner effectiveness.

Responsibilities

• Collaborate with Enablement and Engagement Managers to create appropriate enablement assets for effective learning experiences.
• Design and develop comprehensive enablement assets in various formats such as eLearning courses, videos, and point-of-work reference materials.
• Create quick reference materials including user guides, leader guides, how-to guides, job aids, and tip sheets.
• Maintain the product and technical learning ecosystem within the LMS and knowledge system.

Qualifications

• 1 -2 years of related experience or degree in adult learning, education, or instructional design without significant prior working experience, or equivalent.
• Familiar with Learning Management Systems and creation software such as Articulate Rise, Storyline, Adobe Premiere Pro, Camtasia, Microsoft office, etc.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in applying company policies and procedures to resolve issues.
• Creative and innovative mindset for designing engaging learning experiences.
• Problem-solving abilities.
• Quick learner who takes the initiative to increase personal knowledge of the role, products, and company.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.