Email Portfolio Lead, Director - Remote - Southfield, MI, United States

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.

Job Description

The Email Portfolio Lead, Director – Retail/CPG role, reporting to the SVP, Messaging Delivery Lead, provides guidance leading digital marketing delivery teams, identifies or clarifies challenges, and makes recommendations to resolve challenges. You will lead daily program operations for a portfolio of accounts within the Retail/CPG department, including project scope, deliverables, resource and capacity planning, and client and project profitability. You will work with the discipline leads to assess quality control checks and process improvements. You will also manage the digital execution and be the main escalation point for all programs in their portfolio. You will have managerial responsibilities leading direct reports. Success is measured through client satisfaction, employee satisfaction, continued improvement to process, project effectiveness, and profitability indicators.

This is a remote role. Average 10%-30% travel (contingent on comfort level of client)

Responsibilities:

• Client Satisfaction
• You will add value by partnering with discipline areas to lead our client's marketing strategy and offer creative marketing solutions to create brand-consumer interactions that accelerate our client's growth
• You will be the delivery SME and internal partner providing industry-based best practices and expertise
• Communication
• You will ensure that all organizations/partner agencies participating in our client's programs have the necessary information to fulfill their responsibilities
• You will consultatively speak with all …