Dispatcher

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM is known for not only a great place to work and build a career, but also for building a better tomorrow one step at a time.

If you have expertise dispatching in the transportation and trucking field and working with driver routes, assigning, managing and determining route actions for drivers, this may be a great opportunity for you. 

This position will be a hybrid position requiring training to be conducted on-site in our Baldwin Park, CA office, and working remotely. Ideally, candidate will live within a commutable distance to Baldwin Park, CA for occasional staff meetings and IT upgrades onsite. Due to the fast paced environment and working within multiple applications, dispatcher candidates must be able to type 55+ wpm. Dispatcher candidates must have prior experience working with driver routes, assigning, managing, and determining route actions for drivers. 

Schedule: Mon-Fri 9:30am-6:30pm (Saturdays on a voluntary basis)

I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the …