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Disaster Management Public Assistance Specialist - Remote

Nationwide Remote Office (US99)

ICF Disaster Management Division seeks a Public Assistance Specialist to join us immediately!  This is a 100% Remote in the United States.

The Public Assistance SME will serve as a Subject Matter Expert (SME) for the Public Assistance Division.  Assisting with PA Program delivery, project worksheet development and operational details. 

At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.


Key Responsibilities:
•    Oversee the process for assessing and reporting the magnitude of impact after an emergency.
•    Resolve program inquiries from program customers and agency management.
•    Develop and execute program-specific administrative and operational guidance.
•    Ensure the delivery of excellent customer service and support to partner agencies.
•    Ensure timely administrative and fiscal processes for project worksheets.
•    Promote capacity building through local, state, federal, and non-governmental partners.
•    Demonstrate subject matter expertise and leadership with program partners and customers.
•    Represent the program during public meetings or workshops.
•    Coordinate and participate in resolution of project related issues and concerns.
•    Optimize procedures and maintain communication and focus.
•    Maintain and track each case as required in project report management information system.
•    Measure performance with key metrics.
•    Keep management team informed on issues, problems & resolutions.
•    Superior customer service skill set, ability to listen, facilitate and negotiate problems.

Please provide an updated resume aligned to the qualifications, skills and experience required.  

Must Have Qualifications:
•    2 years of FEMA, State or Local Public Assistance or Community Development Block Grant-Disaster Recovery (CDBG-DR) related experience addressing operational issues in disaster recovery operations including issues that have complex programmatic element.    
•    5 years professional experience.   

Preferred Skills: (may set candidates apart)
•     Bachelor’s degree.
•    Experience with Federal and State Recovery Programs and Initiatives, Public Assistance and its implementing regulations.
•    Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
•    Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
•    Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
•    Background in various types of construction
•    Experience analyzing FEMA project worksheets.

Professional Skills: (you bring these with you)
•    Proficiency in the use of Microsoft software applications (Excel, Word, Outlook, etc.)
•    Excellent listening, written, and oral communication skills.
•    Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
•    Ability to work well under continually changing deadlines and priorities.

INVESTING IN OUR PEOPLE  
By empowering a diverse workforce, we discover innovative solutions to the most pressing issues of the day.  We strive to create an environment that’s both welcoming and inclusive, where problem solvers can deepen their knowledge, collaborate with others, test out new ideas, and grow their careers.  Our people choose ICF every day because they find purpose in our work.
 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$47,717.00 - $81,118.00

Nationwide Remote Office (US99) Apply

Job Profile

Regions

North America

Countries

United States

Restrictions

100% remote 100% Remote in the United States

Benefits/Perks

100% Remote Cutting-edge technology Diverse workforce Equal opportunity employer Fully remote Inclusive environment Inclusive workplace Professional growth Reasonable accommodations Remote Remote-first company Remote work

Tasks
  • Communication
  • Coordinate project issues
  • Customer Service
  • Demonstrate expertise
  • Development
  • Develop operational guidance
  • Ensure customer service
  • Inform management
  • Manage project worksheets
  • Measure performance
  • Navigate change
  • Optimize procedures
  • Oversee impact assessment
  • Promote capacity building
  • Reporting
  • Represent program
  • Resolve program inquiries
  • Shape the future
  • Subject Matter Expertise
  • Track project cases
Skills

Administration Advisory services Analytical Analytical Techniques Capacity Building CDBG-DR Communication Community Development Construction Construction knowledge Critical thinking Customer service Development Disaster Management Disaster Recovery Education Environment Evaluative techniques Excel Federal recovery programs FEMA Fema policy Leadership Management Microsoft Microsoft Excel Microsoft Outlook Microsoft Word Operations Oral communication Outlook Policy Project worksheet development Public Assistance Regulations Reporting Resilience State recovery programs Technical Technology Services Word Workforce

Experience

5 years

Education

Administration Bachelor Bachelor's degree Communication Community Development Construction Education Environment Law Management Policy Relevant Work Experience Technology

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9