Director of Account Management

Location: New York, NY (Hybrid) or Remote

Reports to: Global VP of Customer Success

About AlphaSense: 

AlphaSense is a search engine for market intelligence that transforms how decisions are made by the world’s leading corporations and financial institutions. Leveraging AI and NLP technology, AlphaSense enables knowledge professionals to extract insights in seconds from thousands of disparate data sources, including company filings, event transcripts, news and trade journals, and equity research. Founded in 2011 and backed by investors including Innovation Endeavors and Soros Fund Management, AlphaSense is on a mission to empower organizations to make data-driven decisions with confidence.

About the Team:

The Customer Success team comprises two key groups: our Product Specialist group, consisting of highly trained product experts, and our Account Managers, who provide strategic guidance to our diverse clientele, ranging from Fortune 1000 businesses to leading financial institutions worldwide.

Our primary focus within the Customer Success team is to act as value-added partners to our clients. We approach each interaction with a highly consultative mindset, dedicated to resolving client challenges through our product offerings. Our relentless devotion to our customers drives us to ensure they have access to the most relevant data to inform their decision-making process.

About the Role: 

The Director of Account Management oversees a team of Account Managers tasked with achieving and surpassing dollar renewal rates through renewals while expanding relationships within their accounts. 

We seek a data-driven Director with robust leadership and management skills to lead the expansion of our Account Management Team, playing a crucial role in guiding AlphaSense’s business success forward.

Who You Are:

• You have a proven track record of successfully managing a team and developing talent.
• You’re a systems thinker, adept at turning unstructured processes into effective, scalable solutions. 
• You measure success by your customers' success, set high standards for excellence, and inspire your team to achieve the best results with support and accountability.
• You are ambitious, with impeccable integrity and curiosity.
• You have significant experience building direct client relationships at the senior level and handling escalations, relishing real customer conversations.
• You practice servant leadership, viewing leading people as a privilege and committing to others’ success.
• You are a strong communicator, able to parse nuanced data and draw actionable conclusions.
• You are skilled in change management, with a track record of …