Digital Strategy Manager

Digital Strategy Manager

Washington, District of Columbia, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?

Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do

As a Leader in Engagement Management, you will play a critical role in helping to define Customer Experience Strategy, Project Operations and Management, Product Design, Business Development opportunities, and Technical Delivery to our clients. You are often expected to work across multiple projects to provide strategic guidance and support in product development and client engagement. This position drives sales for Deloitte Consulting and service delivery for the Deloitte Studios based on expertise and experience.

Responsibilities include but are not limited to:

• Build relationships with executive clients based on specialty in applying digital solutions to challenging problems.
• Work across account teams to identify and drive new account/client opportunities.
• Oversees costs, schedule and performance of a suite of projects.
• Provide strategic guidance to project teams to shape Digital projects across an industry or sector.
• Capture opportunities through reputation and eminence.
• Build a network of practitioners to deliver work.
• Plan, lead and organize and deliver services on a cross-section of complex customer and citizen centric projects.
• Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships.
• Display breadth and depth of knowledge regarding functional and technical issues.
• Coach, lead and support delivery teams and staff.
• Provide input and actively participate in recruitment and retention activities.

The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses …