Customer success operations - San Francisco, New York, Remote - US

About Watershed

Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York and London and remote team members across the US and Europe. We hope that you'll be interested in joining us!

The role

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our go to market organizations are growing in size and complexity, and we’re looking for a highly motivated and experienced individual to join our Revenue Operations team, supporting the Customer Success organization. 

This individual will be responsible for partnering with Customer Success leadership to optimize strategy, process, and systems to ensure the efficiency and scalability of customer success operations. Success in this role depends on expertise in both strategy and operations, plus a desire to work in a dynamic and fast paced environment. The individual should be proficient in data analytics and understand how to translate insights into recommendations for a senior executive audience.

This position can be in our SF or NY office, or remote in the US.

You will:

• Collaborate with cross-functional teams to optimize strategy, process, and systems to ensure the efficiency and scalability of customer success operations
• Design processes and workflows that delivers efficient and exceptional customer experience
• Drive business requirements and implementation for customer success systems and tools, while ensuring consistency in global processes
• Support customer territory planning and book of business design that optimizes …