Customer Success Manager, Strategic Accounts - San Francisco, California, United States - Remote

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. By providing daily insights and practical steps to inspire healthy lifestyles, we've helped over one million people understand and improve their health.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings and employee hubs, including New York City, Boston, Los Angeles, Seattle, and more.

We are seeking an experienced customer success manager to join our incredible team. The Customer Success Manager will be responsible for nurturing and growing relationships with our business customers and/or partners. Your primary function is to build strong, long-lasting relationships with assigned customers and/or partners, helping them achieve their goals and maximize the value of Oura’s products and services.  You ensure customer satisfaction and identify opportunities for upselling or cross-selling additional products or services.  

This role will primarily be focused on working within the Research vertical, so a deep and broad understanding of working with Research organizations is essential.

What you will do: 

• Relationship Management: Build and maintain strong, long-term relationships with assigned business customers and/or partners, becoming their trusted advisor.
• Onboarding: Guide new customers and/or partners through the onboarding process, ensuring a smooth and successful transition to …