Customer Success Agent
Remote
Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.
How we’re making this happen:Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromiseInnovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionlessMission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.
Pumpkin is looking for a passionate and experienced Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business through educating and enrolling prospective customers, following up on leads, and providing a best-in-show customer experience.
Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.
Pumpkin's Core Values:Pets Come First: Put what’s best for pets at the center of everything we doTrust the Pack: Help families make empowered pet care decisionsJump Fences: If there’s a will, there’s always a way over themShare Toys: Be generous with our gifts and amazing things will happenDig New Holes: Challenge conventions to create the future of pet health care
Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. Apply
How we’re making this happen:Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromiseInnovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionlessMission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.
Pumpkin is looking for a passionate and experienced Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business through educating and enrolling prospective customers, following up on leads, and providing a best-in-show customer experience.
Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.
What You'll Do:
- Maintain a successful conversion rate as you complete an estimated 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing calls to warm leads
- Provide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the sale
- Analyze customer motivation by gathering information and exploring concerns while handling objections with ease
- Act as a brand ambassador, establishing and building on positive experiences customers and potential customers have with Pumpkin
- Actively collaborate with your team to provide the best customer experience
- Participate in team meetings, elevating ideas around how to close more sales and/or improve the customer experience
What We're Looking For:
- 2 years minimum experience in a sales environment with a proven track record in DTC sales, successful lead generation, and new business development
- Self-motivated with a results-driven approach
- Ability to work in a fast-paced startup environment
- Adaptable and willing to take on new challenges
- Roll-up-your-sleeves mentality and a proactive approach to problem-solving
- Willingness to obtain a P&C license at the expense of the Company within 30 days of employment; subject to state requirements
Bonus Points:
- Active Property & Casualty License
- Experience in the Insurance or Animal Health industries
Benefits & Perks:
- Comprehensive contributions to medical, dental and vision for colleagues and dependents
- Generous PTO and Paid Holidays
- 401k with company match
- Pumpkin Insurance and preventative care for every pet in your family
- The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
- Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
Pumpkin's Core Values:Pets Come First: Put what’s best for pets at the center of everything we doTrust the Pack: Help families make empowered pet care decisionsJump Fences: If there’s a will, there’s always a way over themShare Toys: Be generous with our gifts and amazing things will happenDig New Holes: Challenge conventions to create the future of pet health care
Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. Apply
Job Profile
RestrictionsMust obtain P&C license Subject to state requirements
Benefits/Perks401(k) match 5-star experience Concierge service Dental Innovative wellness plans Medical Mission-driven culture Pet Insurance Premium insurance PTO Vision
Tasks- Collaborate with team
- Drive new business
- Educate customers
- Handle objections
- Participate in meetings
Animal Health Knowledge C Collaboration Communication Customer Satisfaction Customer Success Insurance Knowledge Lead Generation Problem-solving Sales
Experience2 years
Education Certifications
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in Asia/Pacific
Remote Jobs in South America
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Program Manager Jobs
Remote Engineer I Jobs
Remote Sales Rep Jobs
Remote Marketing Manager Jobs
Remote Sales Representative Jobs
Remote Advisor Jobs
Remote Finance Jobs
Remote Copywriter Jobs
Remote Customer Success Jobs
Remote Data Scientist Jobs
Remote Spanish Jobs
Remote Machine Learning Jobs
Remote Mobile Jobs
Remote Technician Jobs
Remote Sales Manager Jobs
Remote Counsel Jobs
Remote Data Engineer Jobs
Remote Therapist Jobs
Remote Engineer II Jobs
Remote Customer Service Jobs
Remote Jobs with PHP > 180K in Salary
Remote Jobs with PHP > 220K in Salary
Remote Jobs with PHP > 200K in Salary
Remote Jobs with CAD > 160K in Salary
Remote Jobs with EUR > 120K in Salary
Remote Jobs with GBP > 140K in Salary
Remote Jobs with CAD > 180K in Salary
Remote Jobs with GBP > 160K in Salary
Remote Jobs with EUR > 140K in Salary
Remote Jobs with GBP > 180K in Salary
Remote Jobs with JPY > 80K in Salary
Remote Jobs with JPY > 260K in Salary
Remote Jobs with JPY > 280K in Salary
Remote Jobs with JPY > 40K in Salary
Remote Jobs with JPY > 240K in Salary
Remote Jobs with JPY > 300K in Salary
Remote Jobs with JPY > 200K in Salary
Remote Jobs with JPY > 220K in Salary
Remote Jobs with JPY > 140K in Salary
Remote Jobs with JPY > 160K in Salary