FreshRemote.Work

Customer Education & Adoption Manager

Remote, USA

Who We Are 

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives. 

Founded in 2016, Moveworks has raised a total of $315 million in funding, and was most recently at $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

Location: (Remote USA)

What You Will Do

We are seeking a passionate and experienced Customer Education & Adoption Manager to evolve our customer education efforts. As a member of our Customer Success Operations team, you will work cross-functionally to build upon our extensive self-paced coursework in Moveworks Academy, as well as develop and deliver high-impact live training programs for our generative AI products. You will play the critical role of ensuring customers integrate our products into their operating rhythm and derive high value from them.

As a customer onboarding specialist, you will:

  1. Engage cross-functional stakeholders to evolve our customer education content: Collaborate with teams throughout Moveworks, such as Product Management, Professional Services, Customer Success, and Sales to refine our customer education content and align them to overall business goals. Partner with Operations and Data Science teams to develop reporting to measure the impact of education initiatives.
  2. Develop and conduct short-term consultative training engagements with customers to improve product adoption: Your goal is to ensure that customers integrate the products into their operating rhythm by helping them understand how to leverage cutting-edge Moveworks applications.
    1. Partner with customers on 4-6 week engagements to properly onboard them to the product in two …
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