Credit Verification Specialist - Anywhere, ANYWHERE, United States

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

• Are you interested in making an immediate impact on work that matters?
• Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

We are looking for a Credit Verification Specialist - Telecommuter (US based only) to manage the credit verifications desk queue for Real Estate Mortgage Loans.

Job Description

WHAT YOU GET TO DO 

• Facilitate the onboarding of members into our credit and verifications programs by coordinating training sessions, setting up accounts, and providing necessary resources to facilitate a smooth transition to our products or services
• Act as a single point of contact for credit and verification technology (Meridian Link and LOLA) – collaborate with stakeholders and distribute communications to customers regarding important product updates or other relevant information
• Collaborate with customers to define rules and guidelines for customer service engagement based on customer’s needs and preference
• Monitor customer SLAs to identify deviations from targets or benchmarks. Proactively flag issues and collaborate with customer service team to address root causes and implement corrective actions
• Collect feedback from the customers on customer service pain points and emerging trends, and identify opportunities for enhancing the customer experience.

Qualifications

 WHAT ABOUT YOU? 

• Knowledge and/or experience of the loan origination process would be extremely helpful
• Ability to multi-task and see each task through to the end with amazing organizational skills
• Must be able to handle confidential information in a professional manner
• TEAM player; willing to take on anything for the betterment of the TEAM
• Client facing experience and the confidence to work directly with Clients
• Experience managing complex projects with multiple stakeholders
• Driven, with a desire to learn how to operate in an agile business operating model
• Must have Meridianlink Credit, and credit verification interface to order credit reports and related services. 
• Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal skills, including meeting management, verbal and written communication and organization/prioritization skills.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity
• Competitive salary based on your experience and skills at $50,000 to $65,000 annually

Good Health
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness
• Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year

Our Innovation Starts with YOU!​

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.