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Clinical Education Specialist- Sterile Processing: Territory: AR, LA, OK

New Orleans, LA, US, 70032

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services.  Provides a value-added service to assist the sales force achieve their financial objectives. 

 

This position is 100% remote, home based with frequent business travel of around 70% typically in these states: Arkansas, Louisiana and Oklahoma.

Must live in one of these states to be considered for this territory: Arkansas, Louisiana and Oklahoma.

Duties

  1. Supports: IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions. 
  2. Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs. 
  3. Supports Product Managers in the following areas: Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting,  Review photography for clinical appropriateness, Review presentations, Sample procedures, Clinical Q&A, Content ideation and review.
  4. Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
  5. Assists sales team with product and/or equipment in-servicing as needed.
  6. Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
  7. Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
  8. Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.
  9. For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
  10. Takes a pro-active approach to minimize potential Customer …
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