Casualty Field Adjuster - Odessa/Midland, TX

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.  At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore & stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Job Overview 

The Littleton Group is experiencing rapid growth and is looking for an experienced Casualty Field Adjuster to join our team in the Odessa and Midland, TX areas. As a Casualty Field Adjuster, your role is integral to the insurance industry, where you will be responsible for investigating and evaluating insurance claims on-site. Conducting thorough inspections, analyzing policy coverage, and collaborating with experts, you'll determine the extent of damages and liability. Your keen attention to detail, excellent communication, and negotiation skills will enable you to provide fair and accurate claim settlements while ensuring compliance with industry regulations. With a focus on customer service and fraud detection, you'll play a crucial role in helping policyholders navigate the claims process and achieve a sense of security during challenging times.

This role is a full time, draw plus commission based position based in the Odessa and Midland, TX areas. You must reside locally to these areas to be considered for the position.

Responsibilities and Duties

• Determine extent of insurance coverage and liability on each filed claim
• Investigate claims to include interviewing claimants, insured’s, and witnesses; and inspecting insured and claimant property, etc.
• Obtain necessary information from employer, hospital, police, physician, etc. to conduct a full evaluation of claim
• Utilize appropriate vendors
• Present thorough and accurate reports including photographs, statements (written or recorded) to clients and excess carriers on claim investigations
• Determine amount of claim payout
• Negotiate settlements for resolution with claimants and their attorneys while controlling litigation activities and costs based on account requirements 
• Work with attorneys and expert witnesses to defend insurer’s position, if claimant contests claim outcome
• Effectively address and maintain incoming documents in a consistent and timely manner 
• Attend meetings, mediations, conferences, workshops, or training sessions; and review written material to maintain current knowledge on principles, practices, and new developments in assigned work areas
• Maintain and meet state specific licensing requirements
• Respond to client questions and comments in a courteous and timely manner
• Travel may be required for claim or scene investigations as necessary 
• Use standard or customized software applications appropriate to assigned tasks
• Other duties as assigned

Experience and Qualifications 

Required

• Bachelor’s degree in business or another related field or equivalent work experience
• State licensure will be required
• Proficiency in Excel and in the use of Microsoft 
• Must be in Midland/Odessa or nearby, Texas 
• Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
• Capable of understanding multi-state laws and regulations to assist other offices, as necessary  
• Prior experience conducting investigations in multi-party situations

Preferred

• Construction and/or property adjusting experience, preferred

 Knowledge, Skills, and Abilities

• Superior written and verbal communication skills with diverse audiences
• Excellent time management, organizational, and problem-solving skills
• Superb attention to detail to ensure accuracy while meeting time-sensitive deadlines
• Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties
• Ability to be flexible in a fast-paced environment as well as understand and follow oral and/or written policies, procedures, and instructions
• Willing and able to learn quickly while utilizing newly acquired skills due to rapidly changing information and/or technology
• Discretion when handling confidential information
• Exhibit a comfort level working with key people at all levels within an organization

 Essential Requirements

• Must have US work rights
• Must speak English
• Bachelor’s degree in business or another related field or equivalent work experience
• State licensure will be required
• Proficiency in Excel and in the use of Microsoft 
• Must be in Midland/Odessa or nearby, Texas 
• Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
• Capable of understanding multi-state laws and regulations to assist other offices, as necessary  
• Prior experience conducting investigations in multi-party situations 

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Amazing Executive and Senior leadership as well as fabulous colleagues
• Medical, dental, and vision plans
• 401(K)
• Life insurance, short term, and long-term disability plans

Position Type, Work Environment and Physical Demands

This is a remote, full time, salaried, exempt position that predominantly operates onsite in the field and remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

The Littleton Group is currently able to support employees residing in the following US locations: Midland/Odessa, Texas. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

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