Care Management Support Assistant 1

Work at Home - Kentucky

Become a part of our caring community and help us put health first
 The Care Management Support Assistant 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

We are looking for a personable, organized, and caring individual to work as a Care Management Support Assistant! We need a dedicated and thoughtful person to provide excellent customer service over the phone to our members, ensuring they have all the information they need to make decisions around utilizing managed care services. This role has defined parameters around quality standards, work expectations, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

  • Must be excited to learn more about Medicaid and Humana
  • 2 years of Microsoft Office technical experience with Word, Outlook, and Excel
  • Previous administrative support experience in a healthcare setting
  • Familiarity with care and well-being resources
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Demonstrated excellent customer service and communication skills
  • Ability to work 8am-5pm (EST), Monday through Friday remotely
  • Must reside within the State of KY

Preferred Qualifications

  • Associate's Degree
  • Demonstrated excellent customer service and communication skills
  • Microsoft Access proficiency

Additional Information

  • Workstyle: This is a remote position
  • Work Location: Remote within the State of KY
  • Typical Work Days/Hours: Monday – Friday, 8:00 am – 5:00 pm EST

Limited Geography Remote - This is a remote position but located within a specific geography.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office employees with …
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