Care Coordinator (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks Care Coordinators to join our growing team.

Job Summary:

Provide telephonic care coordination outreach to support preventative health activities, including social needs, to reduce barriers to access and care while optimizing health outcomes.

Job Responsibilities:

• Ensures the responsible delivery of comprehensive care coordination services to enrollees. 
• Conducts general assessments for appropriate referrals to Personal Health Consultants, primary health plans, and other resources.
• Ability to provide critical resources to members in real-time while also transitioning members to Personal Health Consultants for ongoing needs.
• Able to communicate effectively with members of all ages and able to communicate via an interpreter when necessary.
• Maintain metrics for telephonic outreach and member engagement.
• Participates in team case reviews for collaborative assessment and coordination planning to ensure quality care as needed. 
• Assists the Lead, Supervisor, and/or Manager in ensuring the cost-effective and efficient achievement of contract requirements, including service delivery, by reporting accurate and timely work hours incurred during position duties. 

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

*This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates.

Requirements

Required Qualifications/Experience:

• Associate's degree in a health-related field and/or medical assistant training (or higher).
• 2+ years of experience in care coordination (field or clinical environment preferred).
• Telephonic outreach or call center experience.
• Knowledge of customer service principles.
• Knowledge of medical terminology.
• Strong written and verbal communication skills.
• Strong field or motivational interviewing skills.
• Strong computer skills (e.g., care management …