FreshRemote.Work

Call Center Representative

Tampa, Florida, United States - Remote

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Guide emotional conversations in a calm and peaceful manner
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

  • Experience working in high call volume, customer service, or call center environments
  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
  • Previous experience in a work-from-home environment or working with minimal peer interactions
  • High attention to detail and ability to adapt to new processes
  • Expected to be present for work, on time, every day for the entire duration of their shift
  • Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of …
This job isn't fresh anymore!
Search Fresh Jobs