Call Center Agent
Online River LLC
Call Center Agent
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.
Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.
Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement. Apply
Department: Technical
Employment Type: Part Time
Location: Online River LLC
Compensation: $28.00 - $34.00 / hour
Description
We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be responsible for providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience.Key Responsibilities
- Answer Inbound Calls: Handle a high volume of incoming calls from customers, addressing their inquiries, concerns, or complaints.
- Customer Support: Provide accurate information about products, services, and policies to assist customers with their needs.
- Issue Resolution: Resolve customer issues and complaints efficiently, escalating complex matters to supervisors when necessary.
- Data Entry: Document call details, customer interactions, and resolutions accurately into the company’s CRM system.
- Follow Up: Make outbound calls as needed to follow up on unresolved customer issues or to gather feedback.
- Adhere to Scripts: Follow company guidelines and call scripts while remaining flexible to ensure a personalized customer experience.
- Maintain Confidentiality: Handle sensitive customer information with discretion and in compliance with privacy laws.
- Meet Performance Targets: Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and issue resolution.
Skills, Knowledge and Expertise
- Communication Skills: Excellent verbal communication and active listening skills are essential.
- Problem-Solving Abilities: Ability to think on your feet and resolve customer issues in a timely manner.
- Technical Proficiency: Familiarity with CRM systems and basic computer operations.
- Customer Service Experience: Previous experience in customer service or call center environments is preferred but not required.
- Time Management: Strong organizational skills to manage multiple tasks and meet deadlines.
Benefits
Medical InsuranceThe coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.
Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.
Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement. Apply
Job Profile
Benefits/PerksDental coverage Medical Insurance Vision and prescription
Tasks- Adhere to scripts
- Answer inbound calls
- Data entry
- Follow up
- Maintain confidentiality
- Meet performance targets
- Provide customer support
- Resolve issues
Communication CRM systems Customer service Problem-solving Technical Proficiency Time Management
Experience0 years
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in Asia/Pacific
Remote Jobs in South America
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Program Manager Jobs
Remote Analytics Jobs
Remote Sales Representative Jobs
Remote Engineer I Jobs
Remote Marketing Manager Jobs
Remote Advisor Jobs
Remote Customer Success Jobs
Remote Finance Jobs
Remote Copywriter Jobs
Remote Data Scientist Jobs
Remote Spanish Jobs
Remote Machine Learning Jobs
Remote Sales Manager Jobs
Remote Mobile Jobs
Remote Data Engineer Jobs
Remote Technician Jobs
Remote Counsel Jobs
Remote Therapist Jobs
Remote Customer Service Jobs
Remote Engineer II Jobs
Remote Jobs with PHP > 280K in Salary
Remote Jobs with PHP > 260K in Salary
Remote Jobs with GBP > 120K in Salary
Remote Jobs with CAD > 160K in Salary
Remote Jobs with EUR > 120K in Salary
Remote Jobs with GBP > 140K in Salary
Remote Jobs with CAD > 180K in Salary
Remote Jobs with GBP > 160K in Salary
Remote Jobs with EUR > 140K in Salary
Remote Jobs with GBP > 180K in Salary
Remote Jobs with PLN > 40K in Salary
Remote Jobs with PLN > 80K in Salary
Remote Jobs with JPY > 80K in Salary
Remote Jobs with PLN > 100K in Salary
Remote Jobs with JPY > 260K in Salary
Remote Jobs with JPY > 280K in Salary
Remote Jobs with JPY > 300K in Salary
Remote Jobs with JPY > 40K in Salary
Remote Jobs with JPY > 200K in Salary
Remote Jobs with JPY > 220K in Salary