Bilingual French Financial Customer Service - Remote
Miami, FL, United States
Company Description
About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
We’re Sutherland, and we’re now hiring customer service reps to help us support a new client, a multinational corporation providing a wide range of financial products & services. Specifically, you will handle inbound customer inquiries and resolve a variety of basic support issues, such as researching, troubleshooting and processing address changes, customer orders, and/or billing/payments/disputes. You will be responsible for documenting all your work, and escalating calls to an appropriate Product Support Specialist as needed.
Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.
We offer:
- Competitive pay starting at $19.25/hour, a generous vacation policy, and 401k
- Medical, dental, and vision benefits; EAP, health and wellness programs, and more
- Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
Qualifications
Excellent customer service skills that result in high levels of confidence and satisfaction from your customers gained through a year of related experience or in a high-volume call center environment
- Must be Bilingual (French/English)
- Knowledge of the credit, debit and pre-paid debit industry and related back-office regulations, processes and procedures
- Strong PC skills
- A detail orientation and effective interpersonal, communication and organization abilities
- The ability to work both independently and as part of a team
We will provide all equipment, and we ask you to provide reliable, hard-wired internet service and a quiet, distraction-free place to work.
Additional Information
About Us
Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Job Profile
Must provide reliable internet Must work in a quiet environment United States
Benefits/Perks401(k) Advancement opportunities Competitive pay Dental Dental benefits Development opportunities EAP Employee Discounts Generous vacation policy Health and wellness programs Medical Medical benefits Medical, dental, and vision benefits Vision Vision Benefits Work From Home
Tasks- Customer Inquiries
- Documentation
- Document work
- Escalate calls as needed
- Handle inbound customer inquiries
- Resolve support issues
Bilingual French Call Center Communication Customer service Detail Orientation Digital Transformation Documentation Financial products Financial Services Healthcare Insurance Interpersonal Organization PC Troubleshooting
Experience1 year
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9