Associate Director, PMO People & Process Lead - Hybrid

Job Description

Associate Director, PMO People & Process Lead

Global Project and Alliance Management (GPAM) sits in the Research & Development organization at our company. Our GPAM mission is to drive pipeline progression as enterprise leaders through organizational alignment and integrated planning and execution. The Project Management Office (PMO) within GPAM enables pipeline progression and cross-functional execution by integrating planning capabilities, data science / engineering, and insight generation into our Research & Development governance, planning, and monitoring ecosystem. We provide the tools and capabilities that help our Project Managers, Alliance Managers, and Governance Managers navigate Research & Development product development lifecycles, Research & Development pipeline governance processes, and annual Research & Development business planning cycles. We also own pipeline and project portfolio information for the Research & Development division and provide Research & Development Executives, Functional Leaders, and Research & Development Finance with information to help them monitor the progression of our pipeline and make informed decisions to manage their parts of the Research & Development division.

The Associate Director, PMO People & Process Lead, is a unique role that will be heavily client-facing, accountable for generating a deep understanding of how our clients navigate business processes and enabling systems to deliver their job responsibilities. In this role, the candidate will convert that client-facing knowledge into a roadmap of prioritized improvements to our infrastructure (e.g. knowledge management, training, and enabling systems) and drive initiatives on that roadmap that improve processes and overall user experience for our clients across the planning and control ecosystem.

Under the broad guidance of the Executive Director, Head of our division's GPAM Project Management Office, the core responsibilities for this position include:

Key Responsibilities

• PMO owner and steward of “Development Project Manager” user persona; accountable for defining business process user stories and user experience improvement roadmap.
• PMO owner and steward of business process management and knowledge management strategy for project-management-centric activities.
• PMO owner and steward of PMO components of project management-centric training strategy, curriculum, content, and improvement roadmap.
  • e.g., what should be new hire vs. just-in-time vs. recurring reinforcement vs. ad-hoc refresher training and what is the best channel / method to distribute that knowledge.
• PMO owner of the PMO knowledge management capability, including strategy and improvement roadmap and the content update, review, approval, and archival process.
• PMO owner for the training forum; accountable for curating and defining a quality annual calendar of topics that achieve …