Associate Director, Care Navigation - New York, New York, United States

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Senior Director of Care Navigation, the Associate Director will join the senior leadership team of Care Navigation to form a team that facilitates and sets the standard for clinical and operational excellence.

What you’ll be doing:

• Supervise and mentor clinical managers in their leadership of CN teams to drive clinical quality and productivity in Care Navigation.
• Drive on KPI performance across the team of CNs and managers.  Identify opportunities to improve workflows, procedures and use of clinical interventions to improve KPIs and clinical outcomes for members.
• Monitor team performance and coach managers on improving CN delivery of clinical support and adherence to protocols.
• Effectively support managers and CNs with clinical escalations through consultation and skill development.  
• Support professional development of team members.
• Partner effectively and collaboratively with cross-functional partners (Product, Care Support, Billing, Provider Operations, Employer Services) to improve processes …