Analyst, Revenue Operations - Sales Systems

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

• Reporting to the Manager, Revenue Operations - Sales Systems, this position is responsible for supporting sales and services related programs, processes, and initiatives across North America, Europe, and Asia Pacific.
• Work multi-functionally with multiple departments and teams including Sales, Account Management, Onboarding, Enablement & Engagement, Marketing, Support, Finance, and Product to support the rollout and continued optimization of internal business needs.
• Make recommendations for the Restaurant Sales and Service (RSS) internal systems and the related processes and training associated with them.
• Learn, or have an established knowledge of, the reality of how different roles within the RSS organization operate. You will use this insight to maintain and improve processes and tools to drive efficiency across the organization.
• Achieve and maintain authority status on Salesforce processes and tools
• Drive adoption and optimization of internal processes and tools across roles
• Train and support the Restaurant Sales and Services team with a positive and growth-focused approach
• Represent the team in cross-functional projects and initiatives. Act as a process subject matter expert and bring fresh ideas to drive efficiency in processes.
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle the flow of inbound requests from the Restaurant Sales and Services team for process and system improvement requests; Act as a consultant on standard methodologies for the most efficient use of our tools, Salesforce data, and business processes
• Be accountable for Salesforce data stewardship and improvement; dashboard and report generation and upkeep; end-user support and …