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Analyst II, ILS (United States) (1st Shift) - REMOTE/California

Scottsdale, AZ, United States

Overview:

Under the direction of Supv, Ops ILS, this position is responsible for the execution and management of all activities related to the delivery of International Logistics Services (ILS) business goals for APL Logistics. It is responsible to manage the business performance for and development of the following functional areas: Container Freight Station (CFS), Warehousing, Freight Forwarding that includes: Air/Ocean Consolidation; Land/Rail Transportation; Brokerage; Customer Service; Documentation; Pricing/Procurement and overall Operations. In addition, this position must act as the main liaison between APLL’s management team with other countries and the rest of the organization of APL Logistics in terms of people, processes, technology, financial, sales leads, service integrity, customer retention and other local duties as assigned. Must develop and maintain strong internal/external customer service to meet requirements. 

Responsibilities:

  • Lead people, process and technology to complete supply chain functions for various ILS customers as it relates to Customer Service, Operational, billing and Documentation services for the assigned account.
  • Maintains relationships and integrity for Global customers and internal CSR’s and Operations teams. Is the owner of Standard Operational Procedures per Customer
  • Analyses information based on a combination of known rules and independent judgments
  • Maintains appropriate relationship with external providers that support business needs
  • Responds or acknowledges all requests within 24 hrs
  • Participates in Customer weekly or monthly reviews
  • Prepare Monthly & Quarterly  KPI’s & Performance analysis

Key Result Areas:

Service Integrity

  • Established and supervise  monthly KPI’s:
    • POM’s
    • Customer specific
  • Customer retention:
    • Create, update and follow LP & UI procedures
    • Growth through service excellence
    • SIO Program monthly results
    • Communication +/both negative and positive customer value/service/enhancements

Supports implementation of projects, processes or systems

  • Project Plan:
    • Timely delivery of delegated and assigned task
    • Participate in internal communication as needed 
    • Provide best practices

Makes decisions that impact local projects and work activities

  • Extracting data from existing operational and finance systems (ACS123, GFF, See Change, SO and Walker)
  • Meets agreed timelines
  • 99% accuracy for data provided

Processes information based on established rules and procedures, has more operational focus

  • Extracting data from existing operational and finance systems (ACS123, GFF, See Change, SO and Walker)
  • Established L/P/SOP & UI requirements and manuals 
  • Established operational KPI’s via our POM’s
  • Established customer KPI’s 

Leads team to effectively communicate and resolve operational, process and systems issues to maintain customer satisfaction while proactively identifies trends, process improvements and customer needs to propose and implement solutions

  • Document process improvement per quarter

Qualifications:

Required Education

  • High School Diploma

Experiences

  • Minimum of 1-3 yrs in Logistics Industry

Skill Sets

  • Demonstrates independence, self- discipline, teamwork and ability to work flexible hours and under pressure
  • Requires limited knowledge of the organization, products and or services
  • Service-oriented and works independently

Language Skills

  • English  - Verbal & Written, Spanish a plus

Candidates must be within 250 miles of an APL Logistics facility or office.

The typical starting salary range for this position is: $56,749 - $66,560.

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits: 
 
• PTO 
• 6 days sick time
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• 9 paid holidays
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.  
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

EEO Statement for US-


The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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Job Profile

Regions

North America

Countries

United States

Restrictions

Candidates must be within 250 miles of an APL Logistics facility or office Must be within 250 miles of an APL Logistics facility or office

Benefits/Perks

401(K) SAVE Plan 9 Paid Holidays Annual Fixed Contribution Company Bonus Plan Employee Assistance Program Employee Referral Program Flexible Spending Account Health savings account Health Savings Account (HSA) with employer funding and wellness incentives Medical, Dental, Vision, and Life & Disability coverage PTO Tuition reimbursement Tuition reimbursement and student loan assistance Voluntary benefits

Tasks
  • Analyze data and make decisions
  • Communicate and resolve operational issues
  • Document process improvements
  • Lead supply chain functions
  • Maintain relationships with customers and internal teams
  • Process Improvement
Skills

Communication Customer Satisfaction Customer service Data analysis Data Management Logistics Logistics industry Operational Procedures Process Improvement Sales Spanish

Experience

1-3 years

Education

Business High school diploma

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9