Analyst, EAP Worklife
Work At Home-Texas
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
*** Fully Remote ANYWHERE within the contiguous U.S. ***
Training Hours 9- 5:30 EST or CST
Normal work Hours 11:45 - 8:15 EST
The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing ,childcare/children with special needs, elder/adult care, and health related needs.
Additional Responsibilities:
• The WLC assesses resource needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals, and educates individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research
• Not all calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented.
• Additional responsibilities assigned based on business need, including staffing an online chat platform.
Required Qualifications
- 1+ year(s) of experience educating individuals/families on various community resources, and locating and referring to community resources (i.e., elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)
- 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
- 1+ year(s) experience in social work, social services, case management or related field (i.e., intake/assessments, assessing for resource needs, referrals, discharge planning, non-profit organizations, hospitals, advocacy agencies, or government provided services)
- 1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs, rent/utility/housing needs, childcare needs)
- Excellent written communication skills, needs to be clear and detailed
- Excellent verbal communication skills, needs to be clear and professional
- Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours. Must be hard wired into your internet modem and not work off of Wi-Fi.
- Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
Preferred Qualifications
- Spanish speaking
- 1+ year(s) of experience working in a call center environment
- Experience working with diverse populations
Education
- Bachelor’s degree required in Social Work or a social services/health related field (Health Education, etc.)
- Master’s degree in Social Work preferred
Pay Range
The typical pay range for this role is:
$21.10 - $40.90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
ApplyJob Profile
Fully remote Must be hard wired to internet Not work off of wi-fi
Benefits/PerksCommission CVS Health bonus CVS store discount Dental Development courses Disability benefits Discount Programs Education assistance Employee Stock Purchase Employee stock purchase plan Flexible hours Free development courses Full range of medical, dental, and vision benefits Full-time Fully-paid term life insurance Fully remote Holidays Life Insurance Medical Medical, dental, and vision benefits Paid holidays Paid Time Off Short-term incentive program Store discount Term Life Insurance Vacation Vision Vision Benefits Well-being programs
Tasks- Assessing
- Assess resource needs
- Conduct inbound and outbound calls
- Consultation
- Document member interactions
- Planning
- Provide education on community resources
- Staff online chat platform
Access Advocacy Assessment Broadband internet Call Center Call Center Experience Case Management Communication Community Resources Computer Customer service Discharge planning EAP Excel Health care Health education Insurance MS Office Organization Outlook Planning Referrals Research Resource needs assessment Social services Social Work Spanish Speaking Verbal communication Word Written communication
Experience1 years
EducationBachelor Bachelor's degree Master’s degree in Social Work
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9