Administrative Assistant

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team: 

Upstart’s Servicing team plays a critical role in ensuing a seamless experience for our borrowers. Its focus is on optimizing processes, driving efficiency, and delivering high-quality service at scale. The team's impact is central to Upstart’s mission of transforming lending and empowering financial wellness.

As an Administrative Assistant  at Upstart, you will provide vital support to the GM of Servicing and the broader servicing team, ensuring smooth day-to-day operations through efficient calendar management, travel coordination, and expense reporting. This role will be instrumental in planning team events and offsites, while also anticipating needs and proactively addressing challenges. By enabling the team to focus on strategic initiatives, the Administrative Assistant will contribute directly to the success and growth of the Servicing organization.

Position Location - This role is available in the following locations: Columbus, Austin, San Mateo, or Remote 

Time Zone Requirements - This team operates on either the East, Central, or West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions six times annually split between our San Mateo or Columbus office locations. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Calendar and Meeting Management: Seamlessly coordinate and manage dynamic schedules across multiple time zones, ensuring all meetings and appointments align with priorities.
• Travel Coordination: Arrange and manage complex travel itineraries, accommodating frequent time zone changes while maintaining efficiency and cost-effectiveness.
• Expense Management: Handle timely and accurate expense reporting, ensuring compliance with company policies.
• Onsite Planning and Support: Collaborate closely with the other leads on the team  to plan and execute quarterly onsites and team events, including logistics and agendas.
• Task Ownership: Proactively anticipate the lead’s needs, managing tasks with minimal guidance and integrating fully into the team’s operations.
• Team Support: Provide ad hoc administrative support to the broader team, including project coordination and team communications.

What we’re looking for: 

• Minimum qualifications:
• Experience: 2+ years of administrative assistant experience, preferably supporting executives or senior leaders.
• Technical Skills: Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, and Slides).
• Organizational Skills: Exceptional ability to manage multiple priorities, deadlines, and complex schedules.
• Communication: Strong written and verbal communication skills, with the ability to engage professionally across all levels of the organization.
• Availability Flexibility: Willingness to adjust working hours to accommodate time zone changes, without exceeding scheduled hours.

• Preferred qualifications:
  • Event Planning: Experience supporting onsite planning, including logistics coordination and agenda creation.
  • Adaptability: Ability to work autonomously, problem-solve, and adapt to shifting priorities in a fast-paced environment.
  • Travel Coordination Expertise: Familiarity with arranging multi-leg travel itineraries across different time zones.
  • Team Integration: Strong interpersonal skills, with the ability to quickly integrate into a team and foster collaborative relationships.
  • Tech Savvy: Familiarity with Slack, Zoom, and other collaboration tools.
  • Proactive Mindset: A self-starter who anticipates needs and takes initiative to improve processes and support the team effectively.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-Entry 

At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. 

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy