Account Manager, UKI
Remote-Ireland
About Remote
Remote is solving global remote organizationsā biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check outĀ remote.com/how-it-worksĀ to learn more or if youāre interested in adding to the mission, scroll down to apply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check seeĀ here.Ā
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remoteās suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.
As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.
What you bring
- Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
- Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
- Proactive communication with key customer contacts and advocates to understand ā¦
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RestrictionsFully remote
Benefits/Perks16 weeks paid parental leave Above in-location rates Accommodations for interviews Base salary range Benefits Competitive benefits Competitive benefits in all locations Diversity and inclusion initiatives Employee growth Equity pay Fair equity pay Flexible working hours Fully remote Global compensation strategy Global talent-hiring Global team Internal mobility Learning Budget Local wealth to developing countries Mental health support Paid parental leave Pay equity Sense of belonging Stock options Work from Anywhere
Tasks- Account management
- Build
- Build customer relationships
- Collaborate
- Collaborate with cross functional teams
- Design solutions
- Ensure customer success
- Exceed sales quota
- Execute upsell and cross-sell strategies
- Identify expansion opportunities
- Manage sales cycle
- Reporting
- Retain customer investment
- Training
- Work independently
Account management AI Belonging Benefits Business Acumen C Communication Compliance Creativity Cross-selling Customer Relationship Customer Relationship Management Customer Retention Customer Satisfaction Customer Success Data Reporting Design English Equity Events Feedback Fluency in English Forecasting Global Payroll Hiring Home office budget Innovation Integrity IT Learning budget LI Mental Health Support Multitasking Operations Ownership Partnership Partnerships Payroll People enablement Pipeline Development Positive attitude Presentation Prioritization Proactive Product Reporting Resilience SaaS SaaS Sales Sales Sales experience Sales Processes Self-motivated Strategic partnerships Strategy Taxes Time Management Training Upselling Verbal and written communication Work Ethic Written communication
Experience3 years
Education Timezones