Our Corporate Talent Acquisition team isn't just hiring for jobs – we’re building careers, teams, and a culture that fuels innovation and collaboration. This is your chance to partner with passionate leaders, attract exceptional talent, and play a pivotal role in shaping the future of Honor. If you’re a relationship-builder with a keen eye for talent and a love for startups, let’s build something extraordinary together! The Corporate Recruiter role is full-cycle; building the candidate pipeline, to closing candidates. You'll support hiring of high impact talent at various levels from individual contributor to director, across “corporate” and “field” functions including: Operations, Sales, HR, Legal, Finance, and more. Responsibilities: Identify, attract, and hire top-tier talent to fuel our growth and success. Manage the full-cycle recruitment process, from sourcing to onboarding, ensuring a seamless experience for both candidates and hiring teams. Collaborate closely with hiring managers to develop tailored sourcing strategies that meet team-specific needs. Proactively source candidates through platforms like LinkedIn and other creative channels to build a strong talent pipeline. Review resumes to identify top candidates and conduct initial screenings to assess fit and qualifications. Provide thoughtful recommendations to hiring managers by presenting the best candidates for each role. Act as the main point of contact for candidates, guiding them through the recruitment process and managing expectations. Extend offers and skillfully close candidates, ensuring alignment with their career goals and our company vision. Drive multiple concurrent recruitment processes efficiently, meeting key hiring goals and deadlines. Deliver an exceptional, high-touch candidate experience at every stage, leaving candidates with a positive impression regardless of the outcome. Build diverse candidate pipelines by understanding team needs and actively seeking candidates from a variety of backgrounds. Serve as a strategic partner to hiring managers, offering guidance and solutions to navigate challenges in the recruitment process. Leverage data and analytics to make informed hiring decisions, consistently meeting key performance indicators (e.g., Time to Fill, Days to Offer, Hires per Month). Utilize Greenhouse ATS to manage requisitions, track candidate workflows, generate reports, and communicate effectively with stakeholders. This role is perfect for someone who’s passionate about building teams, loves working in a collaborative and fast-paced environment, and is eager to make a tangible impact on a growing organization. Requirements: At least 5 years of full cycle recruiting experience; 2 years of in-house/corporate recruiting experience Bachelor’s degree in business, marketing, or similar field strongly preferred Experience in a high growth and/or startup environment strongly preferred Experience recruiting at various levels from individual contributor to senior leadership Experience with high volume recruiting such as customer support or field operations Ability to successfully work both independently and on a team in an ambiguous environment Proficiency with LinkedIn Recruiter required Experience with Greenhouse ATS, Google Workplace, and Slack preferred Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$90,000—$105,000 USD

As a Senior Manager on our Revenue Enablement Team, you’ll play a pivotal role in shaping how Honor brings its Care Platform to new markets and expands services that expands our capacity to care. This cross-functional role offers a unique opportunity to gain a deep understanding of how our business operates end-to-end, setting you up for long-term success. You’ll tackle high-impact projects that drive revenue, control costs, and improve operations, making a measurable difference in how we deliver care. Whether you’re innovating processes, collaborating with product teams, or designing scalable frameworks, you’ll be at the forefront of enabling growth and creating sustainable solutions that bring order to complexity. If you thrive on turning chaotic systems into streamlined operations and want to help us reach more people with new services, this role offers unparalleled exposure, growth, and the chance to make a meaningful impact. Objectives Increase Market Reach: Lead initiatives to grow revenue by enabling new markets and developing innovative capabilities that integrate traditional models with the Care Platform. Optimize Framework for Success: Manage and refine the framework determining Care Platform eligibility to maximize conversion probability while achieving target care delivery costs. Responsibilities New Market Enablement Regulatory Compliance and Market Entry: Partner with legal and regulatory teams to understand and meet state-specific requirements, ensuring compliance and readiness for market launches. Operational Readiness: Assess and refine existing processes to align with regulatory needs, cost goals, and operational efficiency. Collaborate with stakeholders to develop scalable, compliant solutions that balance quality and cost-effectiveness. Project Planning and Execution: Develop and manage comprehensive project plans for new market launches, ensuring timelines, milestones, and deliverables are met. Keep cross-functional teams aligned and accountable throughout the launch process. Stakeholder Communication: Ensure all relevant teams are informed of new operating requirements and aligned to execute without delays or confusion. Scalable Solutions: Continuously evaluate and adapt existing solutions for scalability across new markets, leveraging learnings to refine operational approaches. Vendor and Partner Engagement: Lead negotiations with vendors and external partners to secure services and resources required for market entry. Capability Development Opportunity Assessment: Identify and evaluate new market opportunities, estimating potential revenue and operational impacts to guide prioritization. Pilot and Scale Operations: Design and implement pilot programs for new service offerings, including expanded scopes of care, nurse-directed services, and innovative models like stay-in services. Develop plans for scaling successful pilots, ensuring long-term sustainability. Cross-Functional Collaboration: Work with clinical, legal, and product teams to develop compliant, innovative, and efficient operating models for new services. Profitability and Feasibility: Conduct thorough assessments of new capabilities to ensure profitability and operational feasibility, adjusting models as needed based on pilot outcomes. Framework and Data Management Eligibility Framework Oversight: Manage and refine the framework that determines Care Platform eligibility, balancing scalability, cost efficiency, and operational feasibility. Analyze and interpret data from multiple sources to assess eligibility and refine processes, ensuring accurate and actionable insights. Continuous Improvement: Collaborate with data science and cross-functional partners to update the framework, minimizing false positives and negatives, and ensuring it evolves with business needs. Core Competencies Extraordinary Project Management: Demonstrated expertise in planning, executing, and managing complex, multi-phase projects involving diverse, cross-functional teams. Consistently ensures objectives are met on time and within scope by maintaining focus on milestones, deliverables, and alignment across all stakeholders. Cross-Functional Leadership: Proven ability to lead large cross-functional teams toward shared outcomes without relying on positional authority. Builds consensus by setting clear action items, ensuring accountability, and using influence to align diverse groups to achieve organizational goals effectively. Data-Driven Decision Making: Skilled at identifying and analyzing critical data to inform strategic decisions, solve complex problems, and uncover opportunities. Proficient in structuring analyses, understanding data assumptions, and collaborating with experts to drive sustainable, cross-functional solutions. Structured Thinking and Problem Solving: Demonstrates the ability to systematically analyze complex challenges, breaking them into manageable parts to develop clear, logical, and actionable solutions. Uses excellent judgment to navigate ambiguity and make sound decisions in high-stakes scenarios. Success in Regulated Operations: Extensive experience navigating regulated environments, ensuring compliance with legal and operational standards while optimizing for efficiency and scalability. Skilled at balancing regulatory requirements with the demands of business growth and operational needs. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$125,000—$160,000 USD

As a Senior Franchise Business Consultant, you’ll be a trusted advisor to Home Instead (an Honor brand) franchise owners, helping them develop strategies to enhance profitability and quality care. You’ll work closely with other Franchise Business Consultants and leadership teams to drive success across a diverse network of franchise locations. This role requires a proactive approach, strong relationship management skills, and the ability to navigate complex business challenges. Key Responsibilities: Strategic Business Consulting Partner with franchise owners to develop and implement strategies that drive revenue, profitability, and operational excellence Act as a mentor and advisor to Franchise Business Consultants Financial & Market Analysis Conduct in-depth financial and market analysis to identify areas for improvement Provide data-driven recommendations to help franchises optimize their performance Performance & Operational Support Use KPIs to monitor success and identify trends Guide franchise owners on best practices to improve efficiency and business operations Play the role of experienced advisor the more junior members of the Franchise Network Operations team Relationship & Change Management Foster strong, transparent relationships with franchisees Lead difficult discussions regarding performance challenges and business transitions Decision-Making & Negotiation Support franchisees in making critical business decisions, including potential ownership transitions Assist with contract renewals and franchise agreements About you: To succeed in the role, you’ll need: Bachelor’s degree in Business or related field 7+ years of business management, franchise consulting, or similar relevant experience Strong analytical and financial acumen Excellent communication and relationship-building skills Ability to navigate complex business challenges and lead tough conversations Proficiency in Google Suite and franchise management tools Ability to work independently and manage multiple priorities Experience in franchise operations or multi-unit business consulting (preferred) Project management expertise (preferred) Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$126,000—$140,000 USD

The Senior Director of Operations Finance will play a pivotal role in shaping the future of Honor. This role involves a blend of financial planning, analysis, and strategic thinking to support decision-making processes and drive long-term financial health and growth. In this role, you will be responsible for leading critical company-wide financial planning processes including annual budgeting, monthly P&L reviews, forecast updates, and headcount and opex approvals. By leveraging data, analyzing financial performance, and applying creative thinking, you will identify opportunities, inform prioritization of strategic initiatives, and help ensure that operational improvements translate into financial results. This is a key leadership position with frequent senior executive interaction and full company visibility. Responsibilities: Financial Planning & Analysis: lead company-wide budgeting, forecasting, and financial planning processes. Providing insights and recommendations based on thorough analysis. Systems and Process Improvement: Identify process gaps and proactively drive continuous improvement to enhance efficiency and effectiveness. Establish a vision for financial planning systems and partner with technology teams to implement. Financial Modeling and Analysis: Build and maintain sophisticated models that can translate operational performance into financial results. Conduct data-driven analyses to guide business initiative prioritization and resource allocation. Performance Metrics and Analysis: Foster a shared understanding of business performance drivers and key operational metrics to inform strategic decision-making. Business Case Development and Evaluation: Develop comprehensive business cases and conduct post-mortem evaluations to assess the success and areas for improvement of major initiatives. Data Integration and Analysis: Synthesize multiple data sources to identify interdependencies and generate actionable insights. Cross-Functional Collaboration: Work closely with operations, product, legal, engineering, and marketing teams to identify opportunities, plan improvements, and track performance against budgets and goals. Cost-Benefit Valuation and Reporting: Independently evaluate the costs and benefits of major initiatives and produce regular reports to compare realized outcomes against projections. Team Management: hire, develop and manage a team of high performing professionals. Set goals and prioritize deliverables. To succeed in the role, you’ll need: Professional Experience: Over 10 years of experience in a senior corporate finance role at a high-growth company. Experience working for a late stage startup, preferred FP&A Software Expertise: Extensive experience with Anaplan, Adaptive (preferred), Cognos, or another similar financial planning and analysis software. Ability to improve team productivity by identifying and championing configuration changes, integrations, or other systems improvements. Industry Expertise: Prior experience supporting startup / high growth healthcare companies is a plus, particularly in health-tech. Financial Modeling and Strategic Insights: Proven ability to build complex financial models and extract strategic insights to drive real-time business decisions. Proficiency in skillfully conveying findings through data visualizations. Executive Communication: Exceptional executive communication and presentation skills, including the ability to clearly and concisely present complex analyses to senior leadership. Extreme attention to detail. Process Leadership: Ability to independently design and manage processes requiring input from many different people. Strong orientation towards setting and maintaining timelines and holding others accountable. Adaptability: Comfortable performing in a fast-paced, dynamic environment, managing both internal and external stakeholders, and working effectively with cross-functional teams. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to participate in C-level presentations and collaborate with all levels of management across multiple organizations globally. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$199,000—$222,000 USD

The Omnichannel Marketing Manager will serve as a key partner to our Home Instead franchise network, driving the development and execution of digital strategies to increase customer acquisition, improve client consultation experiences, customer engagement and retention, and enhance overall marketing performance. This role will optimize omnichannel campaigns across multiple platforms (website, social media, email, paid media, and CRM) to create a seamless customer experience. In addition to providing direct support to franchise owners, the manager will oversee the intake and prioritization of incoming digital marketing requests, establishing efficient processes to ensure timely responses and resolutions. The role will also include setting up and managing standard operating procedures (SOPs), developing training programs, and empowering both marketing support and IT teams to deliver consistent support to franchise offices. The ideal candidate combines strong strategic thinking, operational expertise, and a deep understanding of omnichannel marketing, with a proven ability to foster collaboration and implement data-driven solutions that drive client retention and growth. Key Responsibilities: Strategic Support for Franchise Owners: Provide digital marketing strategies to improve lead generation, client engagement, and retention across franchise offices. Consult with franchise owners to develop personalized omnichannel campaigns, including website optimization, social media, search engine marketing (SEM), email marketing, and more. Customer Journey Optimization: Analyze and optimize customer touchpoints to improve the overall client experience across all channels. Collaborate with cross-functional teams, including performance marketing, sales, design, and content to execute customer experience tactics that improve business outcomes and customer experience. Develop retention initiatives and segmentation strategies to increase client loyalty and engagement. Report on key metrics and trends to support performance insights to support ongoing business initiatives. Request Management and Support: Serve as the primary contact for franchise digital marketing requests and needs. Prioritize and manage all incoming marketing support inquiries, ensuring timely and effective resolution. Identify trends in franchise inquiries to proactively develop resources and solutions. Omnichannel Campaign Execution: Design and implement seamless marketing strategies across multiple channels to ensure a unified brand experience. Leverage tools like CRM, marketing automation, and data platforms to track and deliver personalized marketing messages. Retention Marketing Strategy: Develop and execute campaigns focused on client retention, reducing churn, and increasing lifetime value (LTV). Implement client feedback mechanisms to gather insights for continuous improvement. Operational Efficiency: Develop, document, and implement standard operating procedures (SOPs) to streamline the intake and resolution of franchise requests. Collaborate with cross-functional teams, including marketing support and IT, to ensure franchise owners receive consistent and quality assistance. Training and Development: Lead training sessions for marketing support, franchise support, and IT teams to enhance their ability to handle digital marketing-related questions. Create educational materials and training guides to support ongoing professional development. Qualifications: Bachelor’s degree in Marketing, Business, Communications, or a related field. 5+ years of experience in digital marketing, marketing operations, or omnichannel campaign management. Experience working with or supporting a franchise or multi-location business model preferred. Strong understanding of digital marketing tactics, including SEO/SEM, social media, email marketing, paid media, and CRM systems. Ability to use data and analytics to communicate omnichannel performance Excellent project management skills, with the ability to manage multiple requests and priorities simultaneously. Strong communication and relationship-building skills, with experience in client or stakeholder support. Proficiency with marketing tools such as Google Analytics, CRM platforms, and marketing automation software. Experience developing SOPs and leading team training initiatives is a plus. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$99,000—$110,000 USD

What is your role? You lead the evolution of processes and tools for IT infrastructure across corporate HQ and our Franchises. You evolve legacy IT into world class operations performance, scaling, and driving AI innovation with rock solid cybersecurity for 1000’s of users and compliance including HIPAA. You lead teams of technical project managers, system administrators, and customer facing support. Your leadership drives transformation of processes with AI & automation, consistent and elevated performance of SLAs and spend efficiency. You will lead your team to define and deliver the infrastructure strategy and capacity of Tech infrastructure and automation to ensure our internal and external user network of 50K plus people have the needful hardware, software, with appropriate security and cost. What are your Responsibilities? Oversee the IT infrastructure and application landscape for Honor/Home instead of corporate and Franchise users. Drive evolution of the application landscape to a rationalized, cloudbased managed architecture. Evolve cybersecurity standards & processes across our systems and Userbase. Integrate security standards into operational processes to achieve improved SLAs for system availability and security and protect our data, user identity and network Define, deliver, and operate infrastructure SaaS, including change management and system administration of 100s of Software applications while evolving our Franchise IT offering from ad hoc SaaS specifications to a managed solution with standardized configurations and feature sets. Build a strategy for outsourced managed technology solutions for our Home Instead Franchise network Explore and prototype innovations of emerging technology (i.e. AI, BPA) to generate improvements in Service levels, Remote work effectiveness, and process management Drive strategy for Support team volume, contact channels and cost per contact while aligning response time to user needs. Recruit, train, and manage the team to achieve a high positive response rate. Achieve HIPAA compliance standards across the relevant infrastructure components Manage the technology procurement process to deliver cost effective growth as we scale users and processes. Drive vendor negotiations and contract management with internal and outsource procurement services. Required Skills Experience in Healthcare or healthcare adjacent industries complying with HIPAA, including demonstrated excellence in defining and managing IT architecture including cloud infrastructure, user identity, procurement, security, availability. Strategic Technology infrastructure Leadership demonstrated through multiple Saas migrations, implementations, and infrastructure transformations. Skills in Program Management & Operational Excellence such as prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Customer Obsession with positive attitudes in challenging situations, excelling in change management efforts to ensure smooth implementation of new processes and programs. Provide rollout, training and support to employees to facilitate adoption, ticket resolutions and achieve company business goals. Leadership and Stakeholder Engagement: Collaborate with cross-functional teams, including finance, IT, HR, and other departments, to ensure alignment and support for operational initiatives. Communicate progress and results to senior leadership. Procurement experience including vendor management and negotiation skills demonstrated in contract negotiations across vendor size and implementing procurement management processes. Preferred: Driving or managing HIPAA compliance architecture across health care related infrastructure and operations.. Leading customer facing tech support operations including scheduling, queue management, skills based issue routing and escalation management. Launching pay for service Saas or managed services to small business networks, specifically franchise networks. Process and workflow automation with AI, i.e. algorithms, LLMs or business process automation. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$215,000—$250,000 USD

You lead and build engineering teams to deliver MarTech solutions to our HomeInstead offices. You partner with Marketing, Product, and data to deliver innovation and scalable solutions for demand management. Your solutions drive our online Brand presentation and demand funnels. You own systems and integrations for our websites, efficient ad spend, customer targeting and our pre-sale customer lead handling process. Each release from your team builds a website we’re proud of to connect us with new and potential clients and manage the sales operations processes for them to start care with us and to engage our services. You lead architecture, delivery and prioritizing development by customer voice, adoption potential, business impact, and architecture improvements. Drive product from concept to launch and operations. What are your Responsibilities? Technical Competencies and Leadership: Passion to innovate in online brand and client engagement from AI driven SEO, structuring and targeting customer conversations, and brand exposure across ads and social content. Develop and execute a robust technical strategy that encompasses development methodologies like Agile and Scrum, systems architecture, and extensive use of cloud platforms (AWS, Azure, Google Cloud). Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies. Oversee the migration strategies from common marketing third-party (Salesforce, CDP, Talkdesk) to in-house solutions, ensuring seamless transition and integration. Stakeholder Management: Partner with Sales and Product to align delivery to identified Customer needs from regular Sales team conversations, data and process analysis, and industry best practices. Drive the voice of the customer with weekly “Sales Performance” sessions using your products to conduct deep dive operating reviews at the owner/franchise level. Help define MarTech and Demand architecture vision and then coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections. Lead project planning activities including sprint planning, resource allocation, setting timelines, budgeting, managing cross-team dependencies, and risk management. Ensure the delivery of projects on time and within budget, while managing the technical and business risks. Team Development: Hire, align, and develop your team into defined roles with ongoing refinement of team charter and mission. Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development. Operational Excellence: Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth. Key results for this role: Increase sales performance results from efficient Ad Spend to organic traffic to lead conversion. Drive product adoption/satisfaction while lowering operating costs. Increase automated and AI powered applications Increase delivery cadence of new functionality and business value Required Skills Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company. Demonstrated leadership of one or more engineering teams in different size organizations from startup to scaled big tech to deliver initiatives and architecture. Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process. Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. Preferred Skills Familiarity with leading MarTech solutions including Google Ads, Talkdesk, Salesforce, Yext. Hiring, Development, Management of remote software engineers Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$240,000—$274,000 USD

We’re seeking a Senior Staff Engineer to join our team and work on the product that powers our operations team in delivering high-quality home care. As a Senior Staff Full-Stack Engineer, you’ll collaborate with product managers and stakeholders to define, design, and implement solutions that address both immediate needs and long-term goals. This role requires someone who thrives in ambiguity, can tackle technical debt, and delivers innovative products that make an impact. The ideal candidate is motivated by delivering business value and thrives in environments where systems may vary in maturity. They are comfortable navigating and making thoughtful tradeoffs in complex technical decisions. You will join a small, talented team of passionate engineers, where your contributions will play a key role in shaping the future evolution of our home care operations platform. Responsibilities: Own the end-to-end design and development of features in a full-stack environment. Collaborate closely with product management and cross-functional teams to translate business needs into technical solutions. Identify opportunities for unlocking insights and data driven actions for our franchise owners. Drive continuous improvement and innovation within the product space, with cross functional input. Mentor and guide other engineers, contributing to a culture of technical excellence. Qualifications: Strong proficiency in Python, React, and AWS. Proven ability to work through ambiguity and solve complex problems. Experience managing technical debt while delivering new features. Excellent communication and collaboration skills, with a deep understanding of how to work effectively in a remote environment. A commitment to owning work from end to end. Prior experience on data products or interest in foundational data analytics is a plus. The tech stack you'll work with includes: Python, Thrift, MySQL, AWS, JavaScript, Looker, GitHub, DataDog About you: You thrive in a diverse, cross-functional team, collaborating with people throughout the company You enjoy building clean interfaces and connecting them to backend services You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python You know how to design relational database models, and have used a relational database at scale You’ve been a key contributor to the design and implementation of large, complex projects You are comfortable working in and refactoring legacy, monolithic code You are a strong communicator, both verbally and in writing You have experience building distributed systems and cloud services like AWS, GCP You are willing to participate in an on-call rotation in collaboration with our tier 1 support team (about 7 days per quarter) Your skills and experience include: Experience working at a technology startup Experience working with an RPC architecture You are knowledgeable about microservice architecture and best practices You are comfortable with frontend development and have experience with JavaScript frameworks like React Experience leveraging observability and monitoring tools like DataDog You enjoy mentoring and spreading knowledge to other engineers Perks & benefits: Remote-first work model lets you work from anywhere in the U.S. and occasionally pop into a satellite office Competitive salary Equity in the company Comprehensive medical, mental health, dental, vision, and life insurance Employer-matched 401(k) Flexible PTO (manager approval) Diverse environment Monthly stipend to offset home office expenses Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$219,800—$250,000 USD

What is your role? As a Salesforce Solution Architect, you will lead the re-architecture and optimization of Honor’s Salesforce implementation, ensuring that it is scalable, reliable, and aligned with the needs of both corporate teams and Franchise Owners. You will evolve our Salesforce platform into a high-performing, scalable system that drives data-driven decision-making, automation, and operational efficiency—turning it into a reliable and strategic asset for our teams and Franchise Owners. You will work closely with Sales, Operations, Franchise Owners, Marketing, and Engineering to design and implement a standardized Salesforce environment that eliminates manual troubleshooting, improves data quality, and enhances the overall experience for all users. Your role is both strategic and hands-on—balancing system architecture, business process improvements, and direct development work to ensure Salesforce becomes a stable and valuable tool for Honor and Home Instead. What are your Responsibilities? Salesforce Architecture & System Optimization Re-architect the current Salesforce implementation to improve stability, performance, and scalability. Standardize workflows, data models, and reporting structures across Franchise Owners to eliminate inconsistencies. Implement governance and best practices to ensure long-term maintainability and data integrity. Reduce system fragility by improving permissions, security settings, and automation processes. Process Automation & Business Efficiency Automate key processes using Flows, Apex, and Lightning Web Components (LWC) to reduce manual interventions. Optimize integrations between Salesforce and external systems (Talkdesk, Outlook365, Gmail/Gcal, marketing tools) to improve operational efficiency. Ensure Franchise Owners have a consistent and seamless experience, reducing the time spent on troubleshooting bad or missing data. Data Strategy & Reporting Improve data visibility and reporting for leadership and Franchise Owners to make informed business decisions. Implement data validation rules and governance policies to prevent inaccurate or incomplete records. Design scalable analytics dashboards that enable teams to track key sales and operations metrics. Cross-Team Collaboration & Stakeholder Engagement Work with Sales, Marketing, Product, and Engineering to ensure Salesforce aligns with business needs. Educate and enable Franchise Owners to adopt standardized Salesforce processes, improving adoption and usability. Partner with Salesforce Admins and Engineers to execute large-scale improvements while providing technical leadership. Required Skills Technical Expertise Salesforce Architecture & System Design – Experience in rebuilding and optimizing Salesforce instances. Apex, Lightning Web Components (LWC), and Flows – Strong ability to develop custom automation and UI improvements. Salesforce APIs & External Integrations – Expertise in integrating third-party tools like Talkdesk, Gmail/Gcal, and marketing platforms. SOQL, Data Governance, and Reporting – Deep understanding of Salesforce data models, validation rules, and performance optimization. Security & Compliance – Ensuring proper permissions, role hierarchies, and data security best practices are in place. Business & Operational Skills Multi-Location/Franchise Salesforce Experience – Ability to standardize workflows across a distributed user base. Process Optimization & Automation – Expertise in reducing manual interventions through automation. Stakeholder Collaboration & Training – Strong ability to align business teams with Salesforce capabilities and ensure adoption. Data-Driven Decision Making – Understanding how to translate Salesforce data into meaningful business insights. Preferred Skills Experience working in multi-location businesses, franchises, or multi-user Salesforce environments. Expertise in Salesforce CPQ, Sales Cloud, and Service Cloud. Familiarity with AI-powered process automation within Salesforce. Background in business process reengineering and system scalability improvement Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$191,000—$215,000 USD

The Care Solutions Consultant is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home. Using your excellent customer service and sales skills, you will engage with customers by phone, chat, and text. This role educates and engages potential clients on our services and schedules follow-up consultations to further explain our services. The role requires handling inbound and outbound calls using various lead management tools, with a quota and a high bar for call quality and outcomes. This role is an individual contributor position, reporting to the Sales Manager, supporting the Home Instead Franchise Network in the US and Canada. Responsibilities Respond promptly to incoming calls, emails, and web inquiries from prospective clients and families. Act as a trusted advisor to potential clients, understanding their needs and recommending tailored home care solutions. Meet key team metrics like sales goals, handle time, call quality, and productivity. Achieve or exceed monthly targets for starts of care. Consistently meet or exceed individual sales quotas and productivity standards, driving revenue growth for the organization and its franchises. Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment. Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling). Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget. Actively listen to clients needs to understand their unique situations and care requirements. Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience. Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships. Focus on use of consultative selling approaches to guide prospective clients through the decision-making process to initiate starts of care. Actively participate in coaching sessions by reviewing call performance, receiving and applying constructive feedback, and engaging in peer-to-peer coaching. Regularly assess personal sales approaches, identify areas for growth, and implement suggested improvements to enhance customer experience and conversion rates. Accurately record client interactions, track sales progress, and manage follow-up activities in the Customer Relationship Management (CRM) system. Maintain organized records of inquiries, follow-ups, and conversion outcomes. Stay updated on company services, industry trends, and the specific needs of the aging population. Provide feedback on sales processes and client interactions to enhance service delivery and improve client conversion rates. Work closely with franchise owners and internal teams to ensure seamless communication and support for new clients. About you: This position will be fully remote. It suits independent or team workers who are self-starters. You are empathetic, service-oriented, and genuinely desire to assist and satisfy customers. As a great communicator and active listener, you enjoy helping people find support. You believe in and advocate for our services, convincingly demonstrating their value to others. To succeed in the role, you’ll need: An understanding of those aging, their needs, and a true passion to provide them with assistance. Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus. A strong ability to actively listen, ask thoughtful questions, and tailor conversations to meet the unique needs of each client. Demonstrated commitment to building trust, understanding concerns, and guiding customers toward the best solutions with empathy and professionalism. Experience in a high volume call environment; expect to make 75-90 calls per day Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Ability to explain our services in a compelling way and to ask for customer commitment Passion for sales and a commitment to providing exceptional customer service. A positive attitude, patience, and empathy Education/Experience Requirements Bachelor’s degree or equivalent experience required Prior experience in the health or homecare industry preferred 3+ years of phone based sales experience (both inbound and outbound) preferred Some night and weekend hours required Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hardwired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required Knowledge, Skills and Abilities Have an understanding of aging adults, their needs and a true passion to provide them with support. Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Excel at attentively listening to customer needs and concerns, then presenting solutions that resonate and meet their needs. Have a passion for consultative sales and a commitment to providing exceptional customer experience. Maintain a positive attitude and demonstrate patience and empathy when listening to the caller's challenges and needs for aging at home. Driven to meet or exceed performance goals with a proven track record of meeting or exceeding sales targets. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.50—$22.10 USD

This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care. As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others. Responsibilities Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans. Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas. Demonstrate ability to improve individual and team performance results through coaching Achieve all performance targets as determined by the company Effectively interview, hire, and train high-performing sales representatives Responsible for creating a team culture that starts with the client and works backwards. Manage day-to-day sales performance of all team members and deliver timely feedback on results. Drive accountability and consistent performance management for results within the team Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement. Responsible for identifying and addressing inefficiencies in sales processes and tools. Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity. Maintain high employee engagement in a remote work environment Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success. Reports directly to the Sr. Sales Manager and has a 1:24 ratio of employees to lead, mentor, motivate and conduct performance management. About you: To succeed in the role, you’ll need: An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes. The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights Education/Experience Requirements Completion of 4-year bachelor’s degree or equivalent experience 2+ years of inside sales management experience preferred 3+ years of sales experience Remote leadership experience preferred Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team Experience executing sales plans and reviewing metrics Demonstrated ability to implement and train sales teams in strategic selling techniques Ability to work some evenings and weekends Knowledge, Skills and Abilities An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to foster a positive, patient, and empathetic sales culture that drives engagement and results. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$65,000—$70,000 USDHiring Variable Compensation Range$0.01—$25,000 USD

Honor is seeking an experienced Director of Business Resiliency to take a strategic leadership role in preparing for, responding to, and recovering from business interruptions—including natural disasters (hurricanes, floods, wildfires) system failures, and other unforeseen events—that may impact our distributed caregiving operations and client population. This is an exciting opportunity to lead a mission-driven company’s efforts to ensure operational resilience, while making a direct impact on the safety and wellbeing of our caregivers and clients. While many businesses can recover from temporary disruptions, Honor’s ability to provide continuous care to senior clients in their homes directly impacts their safety and wellbeing. The stakes are high, and your leadership in business continuity will help ensure that we’re always ready to respond, recover, and keep our clients safe in any crisis. In this role, you’ll report to VP, Regional Operations, partner with department directors and the executive team to develop and implement proactive business continuity plans that mitigate risk and safeguard Honor’s operations. You will oversee incident management as the primary incident commander, ensuring effective response and recovery while working with cross-functional teams (Trust & Safety, Communications, Regional Operations, Legal, HR and Product) to deliver care. As Honor continues to grow, you’ll help evolve our preparedness strategies to evolve our business continuity programs in-line with Honor’s growth and geographic expansion. The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done. Responsibilities: Ensure a viable business continuity plan and drive emergency preparedness and business continuity in Honor’s ongoing operations Build and maintain company Emergency Preparedness plans for natural events (e.g. hurricane, wildfire) and systems outages that impact both our care operations and our dispersed HQ employee population. Conduct risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers. Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event that part or all of the infrastructure is damaged or destroyed. Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated. Ensure 24/7 event monitoring and timely escalation, including by effectively leveraging and training Honor’s existing 24/7 team. Establish reporting tools that allow us to report on impact to operations and safety risk in real-time. Creates and facilitates practice drills for risk mitigation and plan execution. Manage in-the-moment incident response Leverage 3rd party tools to provide ongoing monitoring of potential events Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including: Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted Identify and implement pre-event preparedness activities, including establishing backup care and resourcing plans. Execute and manage outbound notifications to clients, Care Pros and HQ employees. Ensure timely and accurate response tracking and implement Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins, employee travel); appropriately triage and prioritize response efforts such that we are effectively balancing operational lift with risk to safety, wellbeing and continuity of operations. Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement Provide timely post-event impact assessment reports to Honor leadership Competencies: Decision making in ambiguous situations Effectively assesses and makes sound decisions in situations with incomplete, unclear, or conflicting information. Demonstrates confidence in making decisions despite ambiguity, while remaining open to revisiting and adjusting choices as new information becomes available. Utilizes available data, expertise, and input from others to form a well-rounded perspective in the absence of clear guidance. Balances short-term needs with long-term objectives, ensuring decisions align with organizational goals. Creative problem solving / innovative thinking Thinks beyond traditional business continuity / response frameworks to develop programs specific to Honor’s operating model and business needs. Thinks imaginatively to propose unique and practical solutions to complex problems. Evaluates problems from multiple angles, combining creativity with logical reasoning to develop effective strategies. Communication Influences senior leadership with clear problem statements, vision, and business-impact trade-offs. Directs operating teams with clear, concise, and actionable guidance tailored to their level of understanding. This includes delivering instructions at the appropriate level of detail, ensuring alignment with organizational goals, and effectively communicating the rationale behind decisions to foster transparency, trust, and informed execution Execution Self-starter with the ability to navigate and build cross-functional relationships in a matrixed environment. Successfully manages complex projects across diverse stakeholders, from ideation to ongoing management. Articulates project success through measurable business impact, including ROI. Data-Driven Decision Making Able to analyze large data sets to pull out key insights; experience working with data visualization tool a plus Interprets data to identify trends, patterns, and outliers. Uses critical thinking to assess the significance and implications of data findings. Combines data insights with contextual understanding to draw meaningful conclusions. Qualifications: Business Continuity Experience in a Multi-State, Distributed Environment: Minimum of 5 years in business continuity, crisis management, or related fields, with hands-on experience developing and implementing emergency preparedness and business continuity plans for both natural disasters and system failures, in a multi-state, distributed environment. Experience in High-Stakes, Mission-Critical Operations: Experience managing business continuity in environments where interruptions can have serious, real-world consequences—such as healthcare, emergency services, or other life-dependent sectors with a strong understanding of operational risk management and the ability to implement effective strategies that mitigate the impact of disruptions on vulnerable populations. Education: Bachelor’s degree in Business Administration, Emergency Management, or a related field; certifications in Business Continuity Planning (e.g., CBCP, MBCI) are a plus. Experience building for Scale: Experience working in a fast-paced, high-growth, tech-enabled environment and building strategies to scale by 5x. Incident Command Experience: Previous experience in assuming the role of response lead during incidents, ensuring coordination and response efforts are efficient and effective. Training & Facilitation: Experience conducting drills and training teams on business continuity, emergency response, and risk mitigation. Expected Hours of WorkThis is a full-time role requiring flexibility in work hours to accommodate the dynamic nature of our business operations and may require weekend or after-hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations. TravelThis role offers minimal travel requirements (<10%). Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$150,300—$170,000 USD

We are seeking a dedicated Registered Nurse & Agency Administrator to join our Home Instead/ Honor team in the Coastal Empire, GA and southern Lowcountry, SC areas. This role offers a unique opportunity for individuals passionate about training, quality of care, and community impact sitting at the forefront of innovation and growth in the home care industry, contributing to a mission-driven organization. This is an exceptional opportunity to transition your experience from a hospital environment, offering more traditional working hours and travel throughout the community. When not providing training and evaluating the competencies of our Care Pros onsite at our Savannah, Georgia and Bluffton, South Carolina offices, you may be traveling to client homes in Beaufort & Jasper, SC or Chatham, GA counties. Responsibilities In this role you’ll be educating our team of Care Pros (our caregivers) about relevant legal and regulatory requirements, providing initial personal care aid training and test proctoring, maintaining essential certifications and licensures, acting as a liaison between the governing body, staff members, our Care Pros, and the community we serve. Training and Development: Administer comprehensive new hire personal care training and test proctoring in addition to continuous education for Care Pros. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. Promote Quality of Care: Ensure the highest standards of care are met by managing performance evaluations and supporting ongoing competency development for Care Pros. Onboarding and Documentation: Oversee the local Care Pro onboarding process, assessing care competencies. Educate employees and Care Pros on legal and regulatory requirements, reinforcing compliance and operational excellence. Administrative Oversight: Working closely with a remote collaboration team, be responsible for the entire operation of the agency, including service delivery. Ensure Regulatory Compliance: Serve as our Agency Administrator and uphold all relevant federal, state, and local regulations, along with industry standards in service delivery. This includes but is not limited to managing accurate records; submitting reports; maintaining all required certifications, licenses, and registrations; and staying updated on regulatory changes to ensure the highest quality of care. Competencies In this role, you will serve as the in-person contact and face of the company to our Care Pros & customers. You will have the opportunity to start the Care Pros off with a positive employment experience and guide them throughout their career at Honor. Someone successful in this role is not only skilled at providing hands-on care themselves, but also: Enjoys training and preparing Care Pros for success on their first visit and over their career as a caregiver. Is comfortable delivering both positive and constructive feedback and providing personalized coaching or hands on training to improve Care Pros skills and ability to provide great client care. Is a flexible and creative problem-solver, always thinking with a client-oriented mentality. Maintains a professional and presentable appearance and demeanor, serving as the face of our company while working on-site with external partners and delivering high-quality services. Qualifications Current, valid Registered Nurse (RN) license in a Nurse Licensure Compact (NLC) state. Experience in training and evaluation of care providers, precepting, or other training. Bachelor's Degree; 3 years nursing experience, with at least 1 year acute care setting preferred; or equivalent combination of education and experience. Must complete the national and state Criminal Background check as required by Georgia Compiled Rules & Regulations 111-8-65-.09(5)(a)1. Must have work status verified by E-Verify per agency personnel policy. Must complete any other testing or immunization qualifications as required for home care licensing. Strong understanding of regulatory standards. Excellent communication, decision-making, and problem-solving skills with the ability to prioritize multiple functions and/or tasks. Ability to work independently and maintain flexibility for site visits and occasional evenings/weekends. Passionate about our mission and quality of care for the senior community. Knowledge of other health care disciplines and their role in client and family care. Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction. Additional Requirements of the Role: Be willing and able to work out of our main Savannah, GA and satellite Bluffton, SC offices 2-4x/week with the possibility of occasionally visiting Care Pros within client homes in Chatham, GA & Jasper/Beaufort, SC counties. The ability to serve as our Agency Administrator and in-person Honor representative should the governing body appear for a planned or unplanned site visit. Any planned time off must be scheduled around the annual site visit. Collaborate closely with a distributed HQ team while engaging directly with customers on-site. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$75,600—$87,000 USD

We are seeking a dedicated and detail-oriented Field Specialist to own the end-to-end in-home supervisory visit process, ensuring compliance with state regulatory standards and company policies. This role requires proactive oversight, strategic scheduling, and real-time coaching to uphold care quality. At its core, your responsibility is to ensure all active Care Pros receive a supervisory visit annually in compliance with state licensure regulations. You will be accountable for tracking, scheduling, documenting, and optimizing the supervisory visit process to ensure efficiency and thoroughness. You will act as a bridge between Care Pros and clients, providing real-time coaching and fostering open communication. By driving accountability, engagement, and adherence to company safety protocols and care plans, you will enhance the overall caregiver and client experience. Responsibilities Own and drive the in-home supervisory visit process, ensuring full compliance with state regulatory requirements and company policies. Leverage data dashboards to track observation visit due dates, proactively identifying gaps and implementing corrective actions to stay on schedule. Design and manage schedules to maximize efficiency and ensure timely completion of supervisory visits, working in partnership with Client Managers and other Field operations team members. Conduct in-home supervisory visits to assess Care Pro performance, ensuring adherence to care plans and high-quality care delivery. Provide in-the-moment coaching and feedback, reinforcing best practices and addressing areas for improvement. Complete and maintain thorough documentation of all supervisory visits, ensuring compliance with state licensure and company standards. Integrate supervisory visit insights into annual Care Pro evaluations and performance summaries. Identify and escalate changes in client conditions or home environments to the Client Manager, ensuring timely reassessments and care plan updates as needed. Act as a liaison between Care Pros and the broader care team, sharing critical insights related to client safety, care needs, and team dynamics. Facilitate training and assessments on mechanical or electrical transfer devices (e.g., Hoyer lift) in client homes and identify additional caregiver training needs, as needed. Collaborate cross-functionally with teams such as CPHR, Trust and Safety, Recruiting, and Training to support company initiatives related to Care Pro training, recognition, and performance. Support additional state-licensure and other compliance-related activities as needed. This role demands a strong sense of accountability, proactive problem-solving, and the ability to drive continuous improvement in the supervisory visit process. If you thrive in a role that requires ownership, data-driven decision-making, and real-time coaching to elevate care standards, we encourage you to apply. Qualifications Education & Experience High school diploma or equivalent required. Five (5) years of caregiving experience, with at least two (2) years working with clients with moderate to severe dementia. One (1) year of supervisory or administrative experience in home care, home health, hospitals, nursing home, or assisted living facility. Must be eligible and in good standing with the Health Care Workers Registry (HCWR) Must have a valid driver’s license, an insured car and must be able to pass a motor vehicle record (MVR) Schedule and willingness to commute This is an hourly role with 40 hours guaranteed per week. Occasional overtime might be scheduled. The regular schedule will be Monday to Friday from 8am - 5pm CST with a 1 hr lunch break. Flexibility required for early mornings, late evenings, or weekends visits to accommodate NOC and weekend-only caregivers. Up to 20% of weekly supervisory visits might be scheduled outside of the core working hours. Daily commute within a radius of 40 miles from Central Chicago is expected to visit Caregivers in the field. Observation visit scheduling needs to consider commute times by bundling visits to optimize times with clients and caregivers. Required Knowledge Familiarity with non-medical home care standards and scope of practice in accordance with state and federal regulations. Knowledge of age-related illnesses, disease progression including dementia, and their impact on mobility and activities of daily living. Proficiency in durable medical equipment (DME) use, including hoyer lifts, sit-to-stand lifts, catheters, ostomy care, walkers, slide boards, and commodes. Ability to assess and train caregivers on proper usage. Strong understanding of client care principles, service quality standards, and client satisfaction evaluation. Experience with clerical tasks, including maintaining records and completing forms. Required Skills & Abilities Excellent interpersonal and communication skills with the ability to remain engaged, alert, and present. Strong decision-making abilities, particularly in stressful or emergency situations. Proficiency in English (bilingual/multilingual candidates encouraged to apply). Proficiency with technology, including dashboards, scheduling tools, and documentation systems. Strong written and verbal communication skills to document visits, communicate with cross-functional teams, and report on key observations. Ability to identify problems and implement solutions effectively. Physical Requirements Ability to lift a minimum of 50 pounds. Ability to ambulate without assistive devices, including navigating stairs. Must have clear hearing and communication skills to effectively understand and address client needs, even when the client is not in direct line of sight. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$23.35—$25.95 USD

We’re looking for a Regional Associate to join the Care Operations team. In this position you'll handle inquiries and solve problems to support our clients and Care Pros. You'll learn varied workflows and techniques to help you do this, and your work will be critical to providing a high quality of care and an excellent level of customer service in your market. We are currently hiring for a variety of schedules. Please apply if you have flexibility in your schedule. Please note that all schedules do require at least one working weekend day (Saturday and/or Sunday) and evening hours. Responsibilities: A Regional Associate supports external customers and internal team members to provide a mutually beneficial outcome. To do this, you'll work with a team focused on supporting Care Pros, clients and Partners in a specific regional area. This breaks down into two main components of work: Provide exceptional service directly to clients and Care Pros Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution Coordinate with market team members to deliver a seamless client and Care Pro experience Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing About you: This role may be a great fit if you love problem solving, have effective communication skills, and have strong attention to detail. To succeed in the role, you’ll need: 3+ years of experience working in a customer service role Flexibility to work on at least one weekend day Empathy with a focus on the health and safety of our elderly clients Strong problem solving and critical thinking skills Strong multi-tasking skills to handle multiple urgent issues in fast paced environment Willingness to support a 24/7 team Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$18.90—$18.90 USD

As the Business Development Advisor for our San Antonio Home Instead region, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the San Antonio area. In this role you'll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. Responsibilities: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present Home Instead marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Competencies: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level. Results-oriented: you deliver results. Self-Starter & Independent: you take initiative, and thrive in a self-directed environment. Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform. your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning. Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success. Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc) Experience with the San Antonio market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD

As Business Development Advisor for our downtown Chicago Home Instead, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the downtown Chicago area. In this role you'll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. Responsibilities: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present Home Instead marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Competencies: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level Results-oriented: you deliver results Self-Starter & Independent: you take initiative, and thrive in a self-directed environment Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc). Experience with the Chicago market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD