HRIS ServiceNow Analyst
Contract
OVERVIEW
We are looking for a Senior HRIS ServiceNow Analyst who will play a critical role in collaborating with stakeholders to identify business needs, implementing initiatives with the Business Technology team and ensuring efficient HR Agent and employee experiences through system enhancements and integrations.
This position requires a deep understanding of ServiceNow’s technology, including HR Case Management, Knowledge Management, Employee Center Pro and Workplace Service Delivery.This is a contract position, 6 months, starting in April / May 2025. Hourly rate: $50-55/hour. Must be eligible to work in the United States (without sponsorship) as a W2 employee.
RESPONSIBILITIES
• Partner with stakeholders to determine business needs and define functional/technical specifications
• Troubleshoot issues and implement initiatives to support the business
• Stay updated on new functionality and complementary solutions
• Collaborate with COEs to ensure systems support new processes/changes
• Make recommendations on improving system performance and functionality
• Support system integrations or enhancement projects
• Manage testing, create and review specifications, and oversee testing of the system
• Manage deployment and testing of system updates/new releases and enhancements
• Guide HR Support teams to resolve complex technical issues
• Troubleshoot issues and implement initiatives to support the business
• Stay updated on new functionality and complementary solutions
• Collaborate with COEs to ensure systems support new processes/changes
• Make recommendations on improving system performance and functionality
• Support system integrations or enhancement projects
• Manage testing, create and review specifications, and oversee testing of the system
• Manage deployment and testing of system updates/new releases and enhancements
• Guide HR Support teams to resolve complex technical issues
QUALIFICATIONS
• 5-8 years of relevant HR Service Delivery experience; or equivalent combination of education and experience.
• 2-4 years of ServiceNow HRSD experience required.
• Experience of supporting ServiceNow system upgrades, implementations, go-lives and post go-live technical support.
• Strong technology aptitude and interest in research, data, metrics, and analysis.
• Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities.
• Proficiency in ServiceNow HRSD reporting
• Ability to understand the business requirements, user needs and translate them into operational requirements.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proven ability to perform with a high degree of accuracy and with highly confidential data
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
• Strong problem solving, troubleshooting and analytical skills.
• 2-4 years of ServiceNow HRSD experience required.
• Experience of supporting ServiceNow system upgrades, implementations, go-lives and post go-live technical support.
• Strong technology aptitude and interest in research, data, metrics, and analysis.
• Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities.
• Proficiency in ServiceNow HRSD reporting
• Ability to understand the business requirements, user needs and translate them into operational requirements.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proven ability to perform with a high degree of accuracy and with highly confidential data
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
• Strong problem solving, troubleshooting and analytical skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
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